Game crashing when loading household

by vannessa405
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Game crashing when loading household

★★★ Newbie

hey guys, hoping someone will be able to help me out

i checked for update and repairs to my game through origin before loading it up tonight, and had no issues selecting which save to load and what household to play, except i never got past the loading screen for opening up the household. the game would crash without warning and no popups. i tried the whole back up folder, copying in the saves to the new folder to see if it was mods, which i thought would be most likely, but the game would crash even with only the saves copied over to a new game folder.

any ideas what might be causing this and what i can do? i've cleared out the cache and everything. i would really prefer not to start all over again Frown

thanks in advance for any help! 

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