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Game crashes when loading family

by pisco4869
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Original Post

Re: Game crashes when loading family

Hero
@pisco4869 Don't know.

Could you post your Computer's DxDiag?

- Press Windows-Key + R
- Type: DxDiag
- Click on Save all Information.
- Attach the Text File to your post

You only have issues with this save ? You said you had troubles with two families. Which is the other ?

Happy Gaming
Crin

Trennlinie

I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game.
Please only contact me via PM when asked to do so.



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Message 11 of 25 (164 Views)

Re: Game crashes when loading family

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Message 12 of 25 (157 Views)

Re: Game crashes when loading family

Hero
@pisco4869 Might be a RAM issue as you only have 4 GB. Are you running the legacy edition ?

Do you have any lastcrash.txt files ?

Happy Gaming
Crin

Trennlinie

I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game.
Please only contact me via PM when asked to do so.



Important Threads


Message 13 of 25 (151 Views)

Re: Game crashes when loading family

★★★ Novice

I don't understand about Legacy Edition.

The one download this game wasn't me so I don't know anything about the edition, sorry.

 

Yes I have lastcrash things

Message 14 of 25 (143 Views)

Re: Game crashes when loading family

Hero
@pisco4869 The legacy edition is the 32 bit version of the game that's made for people with only 32 bit windows (or 4 GB of RAM only).

Here's some more info on that: https://answers.ea.com/t5/Technical-Issues-PC/PLEASE-POST-HERE-Questions-regarding-drop-of-32-bit-OS...

Could you upload the lastCrash files you get ?

If you have multiple it's easiest if you create a rar file and upload that.

Happy Gaming
Crin

Trennlinie

I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game.
Please only contact me via PM when asked to do so.



Important Threads


Message 15 of 25 (136 Views)

Re: Game crashes when loading family

★★★ Novice

Here is it :

 

Attachment
Download this attachment
Message 16 of 25 (108 Views)

Re: Game crashes when loading family

Hero
@pisco4869 Looks like they're all the same but they are all from May.

If you delete all those and load your family again, do you get a new file ?

Happy Gaming
Crin

Trennlinie

I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game.
Please only contact me via PM when asked to do so.



Important Threads


Message 17 of 25 (105 Views)

Re: Game crashes when loading family

★★★ Novice

I did delete all (I move it to desktop) and got the new "TS4" folder.

But still can't load my family, stuck at household load

Message 18 of 25 (91 Views)

Re: Game crashes when loading family

[ Edited ]
Hero

@pisco4869 Do you get new crash logs is what I mean ? Would be good to have one for the newest patch.

Happy Gaming
Crin

Trennlinie

I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game.
Please only contact me via PM when asked to do so.



Important Threads


Message 19 of 25 (86 Views)

Re: Game crashes when loading family

★★★ Novice
@crinrict No I don't
Message 20 of 25 (80 Views)
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