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Game crashes when loading family

by pisco4869
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Original Post

Game crashes when loading family

[ Edited ]
★★★ Novice

Hello, 

I have the same problems and I did what you said.

But the problems aren't solved 🙁

Still can't load my family. Everytime I click the house it's loading and then force closed.

 

Do you have another tips ?

Thank you

Message 1 of 25 (346 Views)

Re: which folder keep the saved game and family?

★★★ Novice
@pisco4869 I can play the others family but not that one
I really wish I could play that one again.
I have 2 family with the same problems
Message 2 of 25 (338 Views)

Re: Game crashes when loading family

Hero
@pisco4869 I split your post to it's own thread as the other thread was a bit old :D

Does the entire game crash or are you taken back to the map ?

Are you using any mods/cc in your game ?

Happy Gaming
Crin

Trennlinie

I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game.
Please only contact me via PM when asked to do so.



Important Threads


Message 3 of 25 (320 Views)

Re: Game crashes when loading family

★★★ Novice

Thank you :D

 

It happens everytime I load "Akai" family.

Everything was fine until I click their house, and it's loading. Then suddenly the game forced close Frown

 

I have two family with this problem

I don't use any mods or cc

Message 4 of 25 (308 Views)

Re: Game crashes when loading family

Hero

Would you mind sending me your save ? Instructions in my signature 

Happy Gaming
Crin

Trennlinie

I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game.
Please only contact me via PM when asked to do so.



Important Threads


Message 5 of 25 (287 Views)

Re: Game crashes when loading family

★★★ Novice
@crinrict Idk which one is my save Frown
Message 6 of 25 (277 Views)

Re: Game crashes when loading family

Hero
@pisco4869 This link has instructions how to find the correct save: https://answers.ea.com/t5/Bug-Reports/INFORMATION-How-does-this-forum-work/m-p/7368675#M172240

Happy Gaming
Crin

Trennlinie

I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game.
Please only contact me via PM when asked to do so.



Important Threads


Message 7 of 25 (260 Views)

Re: Game crashes when loading family

★★★ Novice
Message 8 of 25 (195 Views)

Re: Game crashes when loading family

[ Edited ]
Hero

@pisco4869 Thanks. Will test tonight.

 

EDIT: Can't find a family called Akai in that save. The only played family has no issues loading (in Evergreen Harbour)

Happy Gaming
Crin

Trennlinie

I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game.
Please only contact me via PM when asked to do so.



Important Threads


Message 9 of 25 (177 Views)

Re: Game crashes when loading family

★★★ Novice
@crinrict Akai family is also named Haibara, sorry I forgot to tell you.
So there's no issues ? Why I can't load it ?
Message 10 of 25 (125 Views)
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