Re: Game crashes when loading family

by crinrict
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Original Post

Re: Game crashes when loading family

Hero
@pisco4869 Don't know.

Could you post your Computer's DxDiag?

- Press Windows-Key + R
- Type: DxDiag
- Click on Save all Information.
- Attach the Text File to your post

You only have issues with this save ? You said you had troubles with two families. Which is the other ?

Good Luck
Crin

Trennlinie

I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game.
Please only contact me via PM when asked to do so.



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Message 11 of 25 (369 Views)

Re: Game crashes when loading family

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Message 12 of 25 (362 Views)

Re: Game crashes when loading family

Hero
@pisco4869 Might be a RAM issue as you only have 4 GB. Are you running the legacy edition ?

Do you have any lastcrash.txt files ?

Good Luck
Crin

Trennlinie

I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game.
Please only contact me via PM when asked to do so.



Important Threads


Message 13 of 25 (356 Views)

Re: Game crashes when loading family

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I don't understand about Legacy Edition.

The one download this game wasn't me so I don't know anything about the edition, sorry.

 

Yes I have lastcrash things

Message 14 of 25 (348 Views)
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Re: Game crashes when loading family

Hero
@pisco4869 The legacy edition is the 32 bit version of the game that's made for people with only 32 bit windows (or 4 GB of RAM only).

Here's some more info on that: https://answers.ea.com/t5/Technical-Issues-PC/PLEASE-POST-HERE-Questions-regarding-drop-of-32-bit-OS...

Could you upload the lastCrash files you get ?

If you have multiple it's easiest if you create a rar file and upload that.

Good Luck
Crin

Trennlinie

I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game.
Please only contact me via PM when asked to do so.



Important Threads


Message 15 of 25 (341 Views)

Re: Game crashes when loading family

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Here is it :

 

Attachment
Download this attachment
Message 16 of 25 (313 Views)

Re: Game crashes when loading family

Hero
@pisco4869 Looks like they're all the same but they are all from May.

If you delete all those and load your family again, do you get a new file ?

Good Luck
Crin

Trennlinie

I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game.
Please only contact me via PM when asked to do so.



Important Threads


Message 17 of 25 (310 Views)

Re: Game crashes when loading family

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I did delete all (I move it to desktop) and got the new "TS4" folder.

But still can't load my family, stuck at household load

Message 18 of 25 (296 Views)

Re: Game crashes when loading family

[ Edited ]
Hero

@pisco4869 Do you get new crash logs is what I mean ? Would be good to have one for the newest patch.

Good Luck
Crin

Trennlinie

I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game.
Please only contact me via PM when asked to do so.



Important Threads


Message 19 of 25 (291 Views)

Re: Game crashes when loading family

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@crinrict No I don't
Message 20 of 25 (285 Views)