Re: Game crashes my video driver after this festival update!

by jpkarlsen
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Original Post

Game crashes my video driver after this festival update!

[ Edited ]
★ Guide

I started the game fine and played for a while until I had a break and then booted it again and the game just froze a LOT during menus and in CAS, I found out that my AMD Software has detected a hard crash on the drivers and I had to reboot the computer to recover from it.

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Re: Game crashes my video driver after this festival update!

Champion (Retired)

@Vatzfu 

 

Please post a DxDiag. https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/
You can attach the txt file directly to your answer.

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Re: Game crashes my video driver after this festival update!

★ Guide

Here it is!

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Re: Game crashes my video driver after this festival update!

Champion (Retired)

@Vatzfu 

 

It looks like you have this error. https://community.amd.com/t5/graphics/amdrsserv-exe-app-error-how-to-fix/td-p/362586

 

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Re: Game crashes my video driver after this festival update!

★ Guide
@jpkarlsen I appreciate the help but I highly doubt this problem happens to me as I've been playing lots of games lately and it has only happened with the sims 4, I did remove the cache files made a re-install of my GPU drivers, as well as a disk defrag and for now the game works fine, only a tiny bit slow when loading sim avatars but atleast no crash.
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