Game crashes constantly

[JojoMari1812]

Hey, yesterday I wanted to play the Sims 4 again so updated it and spent some hours in CAS without any problems. I then went on with making the home of the sims I created and that's when the game started to crash. Since then, whenever I restart it and play live mode or build mode the game crashes randomly after a few minutes. I removed my mods and CC but that didn't help. I repaired the game in the origin client which didn't help. I did also reset the game to factory settings by creating a backup of the Sims 4 folder, but it still crashes. 

I have the Get Together, City Living, Seasons and Cats and Dogs expansion packs.

[crinrict]

HI @JojoMari1812

please try updating your graphics drivers. Yours are from 2012

Also your c drive is getting a bit low in space. You might wanna move some files.

Which drive do you have the game/the doc folder on ?

[JojoMari1812]

Hey, I just updated the graphics drivers and restarted the game but it crashed again.

I have the game on the d drive which still has 430 GB free space.

[crinrict]

Do you have your documents folder on d as well or just the game itself ?

Windows needs free space on the c drive so if you can, I would try freeing up some space.

[JojoMari1812]

The documents folder is on the c drive. I just freed about 12 GB space on the c drive is that enough?

[crinrict]

I would move the doc folder to another drive. Just google for instructions. Then try again.

[JojoMari1812]

So I moved the doc folder to the d drive and restarted the game but sadly it crashed again. 

[crinrict]

Since you have Win 7, there's no errors showing up in DxDiag.

Can you check if you have any critical events: https://crinrict.com/blog/2014/09/critical-events.html ?

[JojoMari1812]

I have several critcal events regarding the sims 4, the last one being this (I translated it from German I hope everything is comprehensible):

Source

The Sims™ 4

Summary
No longer functional

Date

‎22.‎07.‎2018 16:28

State
The report was sent.

Description
Path of faulty application: D:\games\The Sims 4\Game\Bin\TS4_x64.exe

Problem signature
Name of problem event: APPCRASH
Application name: TS4_x64.exe
Application version: 1.44.88.1020
Application timestamp: 5b36dd5d
Error module: TS4_x64.exe
Error module version: 1.44.88.1020
Error module timestamp: 5b36dd5d
Exception code: 80000003
Exception offset: 000000000078295c
Operating system version: 6.1.7601.2.1.0.256.1
Locale-ID: 1031
Additional information 1: c66a
Additional information 2: c66aa0725dd91a77ca032ff87be502fd
Additional information 3: 6c73
Additional information 4: 6c73b78d7a5949207eeccaf05ab8edda

Further information about the problem:
Bucket-ID: 102950268

[crinrict]

Hi @JojoMari1812

that's pretty inconclusive, unfortunately. 

You said you deleted your mods/cc. Did you also delete your cache files ? https://sims4.crinrict.com/en/2014/09/delete-cache-files/

Have you tried renaming the entire user folder and starting a new save for testing purposes ?