Gamę The Sims 4 problem

[julkaka2012]

I buy The Sims 4, and it is in my Origin game library. However, when I go to click PLAY, I get the message "WE COULD NOT ACTIVATE BATTLEFIELD 3 ON THIS COMPUTER USING THE ORIGIN ACCOUND YOU PROVIDED. PLEASE LOCATE YOUR PRODUCT KEY TO ACTIVATE THE GAME USING YOUR ORIGIN ACCOUNT". So naturally, I click on Sims4, and then hit the little i, and copy and paste the product key into the box. But, THEN I get the message that the product key is invalid! Please Help. Julia from Poland . My email adres [edit: email address removed]

[FarisJamjoom69]

If anyone can find a fix to this, please help. I have the same problem!

[crinrict]

Best to contact a game advisor for this

Game advisors can be found through live chat or call-back

1. https://help.ea.com/en/contact-us/ 
2. Click on the orange NEXT button
3. Select a platform
4. Click on the orange NEXT button
5. Select a topic and describe your problem in a few words
6. Click on the orange NEXT button
7. Click Chat Now to chat with a Game Advisor or leave your phone number for a call-back
   

In Details here: How to contact a Game Advisor using the new EA Help page