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Game Launcher Issues

by PlanetSixam
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Original Post

Accepted Solution

Game Launcher Issues

[ Edited ]
★★★★ Novice

Game version: 1.69.43.024017

I do not use custom content.

 

I'm having a couple of issues with the Sims 3 launcher.

 

Firstly, there's a script error message that I can't seem to fix even after following the steps in the article below:

 

Reset Internet Explorer settings:

http://windows.microsoft.com/en-us/internet-explorer/reset-ie-settings#ie=ie-11

 

My second issue is store content and pack content does not remain installed. Each time I close the game launcher, everything that I have installed no longer appears on the 'Installed Content' tab when I open the launcher again. I was redirected to this article:

 

Clearing Origin cache:

https://help.ea.com/en-gb/help/faq/clear-cache-to-fix-problems-with-your-games/

 

Third issue is to do with a world bundle that I bought. I had no issues installing and playing the first time around, but now there's an error message saying my game needs a software update. I'm not really sure what this means, I thought the Sims 3 was no longer updated since the Sims 4 was released.

 

I've searched online as best as I could to try and find a fix but don't seem to be getting anywhere. Any other suggestions would be great!

Message 1 of 6 (235 Views)

Accepted Solution

Re: Game Launcher Issues

@PlanetSixam  The first issue has been going on for a little while now.  I don't get it in macOS and haven't tested in Windows, but there's a thread on the subject here:

 

https://forums.thesims.com/en_US/discussion/967695/script-error-to-do-with-facebook-on-sims-3-launch...

 

I'll ask if anyone has updates on the issue, but that might take a couple of days.  In the meantime, it seems like people can still play, and it's safe to ignore the message.

 

For the other issues, it sounds like your store content install is corrupted.  Given how many ways this could happen, the easiest approach is probably to install everything from scratch, in a clean folder.  (By the way, the message about making sure you have the latest store updates is just part of the launcher's generic error message when something doesn't install correctly; on patch 1.69, you have those updates by definition.)

 

Pull your entire Sims 3 game folder out of Documents\Electronic Arts and onto your desktop.  Open the launcher to spawn a clean folder.  Then download just one small store item, install it, and start a new save to see whether it appears in your game.  (No need to save your progress.)  If it works, install one world, with nothing else, and test again.  Make sure to also test the premium item(s) that come with the world; you'll see them listed on the world's product page as separate entries.

 

If everything looks right, you can go ahead and download and install the rest of your content in small batches—no more than six items at a time.  Worlds are large files and should be handled separately, not in a batch with anything else.  When you're done, test again in a new save.  If the content still works, you can move your saves and other files you want to keep from your old game folder to the new one.  Here's a complete list of those files, along with explanations:

 

https://sims3.crinrict.com/en/2011/01/faq-user-files.html

 

Be sure to delete the five cache files from your new game folder as well, since you'll be adding "new" content from your old game folder.

  • CASPartCache.package
  • compositorCache.package
  • scriptCache.package
  • simCompositorCache.package
  • socialCache.package
——————————————————————————————————————————

I don't work for EA. I'm just trying to help fellow players with their games.

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Message 4 of 6 (173 Views)

All Replies

Re: Game Launcher Issues

@PlanetSixam Do you have Origin installed? Do you have the Steam version? Is TS3 game registered to Origin?

_______________________________________________________________

I do not work for EA or associated with EA other then helping other users in the forums.
Message 2 of 6 (212 Views)

Re: Game Launcher Issues

★★★★ Novice

Sorry I forgot to provide that info.

 

I do have Origin installed and the game is registered to Origin. The base game and extra content are all digital copies.

 

 

Message 3 of 6 (190 Views)

Re: Game Launcher Issues

@PlanetSixam  The first issue has been going on for a little while now.  I don't get it in macOS and haven't tested in Windows, but there's a thread on the subject here:

 

https://forums.thesims.com/en_US/discussion/967695/script-error-to-do-with-facebook-on-sims-3-launch...

 

I'll ask if anyone has updates on the issue, but that might take a couple of days.  In the meantime, it seems like people can still play, and it's safe to ignore the message.

 

For the other issues, it sounds like your store content install is corrupted.  Given how many ways this could happen, the easiest approach is probably to install everything from scratch, in a clean folder.  (By the way, the message about making sure you have the latest store updates is just part of the launcher's generic error message when something doesn't install correctly; on patch 1.69, you have those updates by definition.)

 

Pull your entire Sims 3 game folder out of Documents\Electronic Arts and onto your desktop.  Open the launcher to spawn a clean folder.  Then download just one small store item, install it, and start a new save to see whether it appears in your game.  (No need to save your progress.)  If it works, install one world, with nothing else, and test again.  Make sure to also test the premium item(s) that come with the world; you'll see them listed on the world's product page as separate entries.

 

If everything looks right, you can go ahead and download and install the rest of your content in small batches—no more than six items at a time.  Worlds are large files and should be handled separately, not in a batch with anything else.  When you're done, test again in a new save.  If the content still works, you can move your saves and other files you want to keep from your old game folder to the new one.  Here's a complete list of those files, along with explanations:

 

https://sims3.crinrict.com/en/2011/01/faq-user-files.html

 

Be sure to delete the five cache files from your new game folder as well, since you'll be adding "new" content from your old game folder.

  • CASPartCache.package
  • compositorCache.package
  • scriptCache.package
  • simCompositorCache.package
  • socialCache.package
——————————————————————————————————————————

I don't work for EA. I'm just trying to help fellow players with their games.
Message 4 of 6 (174 Views)

Re: Game Launcher Issues

★★★★ Novice

Thank you for the help! I've managed to get things working again.

 

I'm not sure if this is noteworthy at all, but I noticed that when I downloaded store content or a world (in this case it was Midnight Hollow) from the store page where you can purchase it from, it appears that the install is corrupted and I have the same issues I was describing before. However, if I download the same world from the 'Purchase History' tab, it installs just fine.

Message 5 of 6 (163 Views)

Re: Game Launcher Issues

@PlanetSixam  That's really helpful to know, thanks.  I mostly download from my purchase history, but when that doesn't work for people, I send them to the product page.  I haven't had trouble with other worlds, but I think those may have been the standard editions, with correspondingly less content.  I do own Midnight Hollow though, so I'll definitely test myself.  It's always great when people share the details of what worked for them.

——————————————————————————————————————————

I don't work for EA. I'm just trying to help fellow players with their games.
Message 6 of 6 (144 Views)
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