April 2019
I'm having the same problem and If it is cause my computer just doesn't have the requirements that's messed up I payed loads of money for the pack and it doesn't even work and the only way to be able to play is to buy a whole new computer which is super expensive not cool!
April 2019
Could you post your Computer's DxDiag?
To gather a DxDiag on your computer, please follow the steps here: https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/
You can attach the txt file to your post directly.
You might be able to get a refund on the pack if you explain the situation.
It's best to always check the requirements of a game before buying it. That's what they're there for. To give you an idea if you can run the game.
Good Luck
Crin
I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game.
Please only contact me via PM when asked to do so.
Important Threads
April 2019
I appreciate your concern but I feel like I shouldn't have to return the pack my computer fits the requirements of the sims 4 game so why should there be different ones for the pack I even have other packs such as the seasons and it works completely fine!
April 2019 - last edited April 2019
If you post your DxDiag I can take a look and tell you if it's in fact this issue or if maybe something else is off.
The newer packs do have different requirements than the base game but it's mostly about RAM and 64 bit.
Good Luck
Crin
I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game.
Please only contact me via PM when asked to do so.
Important Threads
April 2020
May 2020
3 years later and this bug still exists, it's sooo annoying!!
May 2020
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