Game Freezes When Exiting After Installing Snowy Escape

[toriaastarrr]

@crinrict Yes.

[puzzlezaddict · Accepted solution]

@toriaastarrr  The error is related to a component of Windows that deals with Bluetooth devices.  Since you already ran DISM and sfc, either those scans fixed the problem, or the problem isn't Windows itself but rather a Bluetooth device not working properly.  So please disconnect any Bluetooth devices you're using and test.

If that doesn't help, please try playing while your computer is offline.  You can sign into Origin and put it in offline mode, then disable wifi and/or disconnect the ethernet cable before launching the game.  Other than not being able to access the Gallery, you should be able to play normally.

[toriaastarrr]

@puzzlezaddict That actually would make sense, as I got new Bluetooth headphones right around the same time as the new pack. I removed them, and the bugs aren't happening for now! I'll play for a bit to be sure. Thank you!

[toriaastarrr]

@puzzlezaddict Okay I've played several times now without the new headset and everything is working again. Tyvm!

[puzzlezaddict]

@toriaastarrr  That's great to hear.  It's too bad that the headset isn't working with the game, but you can try it again if you get an update for it, either the driver or the firmware.  The manufacturer's site should list updates on a support page.