Game Freezes When Exiting After Installing Snowy Escape

by toriaastarrr
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Original Post

Re: Game Freezes When Exiting After Installing Snowy Escape

★★★★ Novice
@crinrict Okay so after a day or so the bugs came back full force. Here's what I'm experiencing:

1) When opening game, it gets stuck on the blue screen before the words Sims 4 fly in. If I click the screen a couple times it fixes it.
2) The game freezes EVERY time I exit, regardless of whether or not I save.
3) The game has started just crashing and closing out like once an hour.
4) All of the TVs in game stopped working?? Not sure if this is related, but the screens are all black when my Sims are using them.

All of these issues started after I started playing with Snowy Escape. I'm at my wit's end now.

Let me know if I should make a new post. Sorry to be such a bother.
Message 11 of 25 (345 Views)

Re: Game Freezes When Exiting After Installing Snowy Escape

[ Edited ]
Hero

@toriaastarrr Could you run a fresh dxdiag and upload that again ?

 

I removed to solution to show that this is still open.

Good Luck
Crin

Trennlinie

I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game.
Please only contact me via PM when asked to do so.



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Message 12 of 25 (334 Views)

Re: Game Freezes When Exiting After Installing Snowy Escape

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@crinrict Added it to the original post again. ty
Message 13 of 25 (319 Views)

Re: Game Freezes When Exiting After Installing Snowy Escape

Hero
@toriaastarrr Could you do a scan on your system: https://support.microsoft.com/en-us/help/929833/use-the-system-file-checker-tool-to-repair-missing-o...

This part: Run the System File Checker tool (SFC.exe)

Follow instructions to run:

DISM.exe /Online /Cleanup-image /Restorehealth and sfc /scannow

If you get any errors, please post them here.

Good Luck
Crin

Trennlinie

I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game.
Please only contact me via PM when asked to do so.



Important Threads


Message 14 of 25 (310 Views)

Re: Game Freezes When Exiting After Installing Snowy Escape

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@crinrict I ran the command, and it said it had fixed some corrupted files.
Message 15 of 25 (295 Views)

Re: Game Freezes When Exiting After Installing Snowy Escape

Hero
@toriaastarrr I take it it didn't solve your issues though ?

Good Luck
Crin

Trennlinie

I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game.
Please only contact me via PM when asked to do so.



Important Threads


Message 16 of 25 (282 Views)

Re: Game Freezes When Exiting After Installing Snowy Escape

★★★★ Novice
@crinrict No it did not. Frown
Message 17 of 25 (275 Views)

Re: Game Freezes When Exiting After Installing Snowy Escape

Hero
@toriaastarrr Did you ran both commands ?

Good Luck
Crin

Trennlinie

I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game.
Please only contact me via PM when asked to do so.



Important Threads


Message 18 of 25 (265 Views)

Re: Game Freezes When Exiting After Installing Snowy Escape

@toriaastarrr  Your dxdiag lists a couple of errors that might be related, but it would help to get more info on them.  Please upload any recent minidump files you find.  Open a File Explorer window and enter C:\Windows\Minidump in the address bar.  For any files that were created after you started having this issue, right-click and select Copy, then right-click on your desktop and select Paste.  If there are multiple files, zip them together, then upload the file(s) to a third-party filesharing site and post the link.

——————————————————————————————————————————

I don't work for EA. I'm just trying to help fellow players with their games.
Message 19 of 25 (260 Views)

Re: Game Freezes When Exiting After Installing Snowy Escape

[ Edited ]
★★★★ Novice

@puzzlezaddictOk I am adding the file to the og post. There was only one.

 

Actually I had to use OneDrive so here's the link: 

 

https://1drv.ms/u/s!Ar4atpAZg4aI8hZt4sklDNpYESpr?e=HXdWum

Message 20 of 25 (248 Views)