Re: Game Constantly Crashes

by puzzlezaddict
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Original Post

Game Constantly Crashes

★ Novice

After downloading the new HSY pack from Origin I opened up my game to find I can only get as far as selecting a house to play before I am kicked back to the Worlds menu. Build mode also does not work. 

HELP. 

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Re: Game Constantly Crashes

@marlenastorm  Please test in a clean user folder.  Move the entire Sims 4 folder out of Documents\Electronic Arts and onto your desktop, and when you launch the game, a clean folder will spawn with no content.  Don't add anything to it yet; just see whether you can get far enough to start a new save and play in live mode.

 

If this works, you can copy your saves and other content from the old folder to the new one and test.

 

If you get another crash, please clear Origin's cache:

 

https://help.ea.com/en/help/faq/clear-cache-to-fix-problems-with-your-games/

 

and repair the game: open your Origin game library, right-click on the Sims 4 icon, and select Repair.

 

If that doesn't help either, please run a dxdiag and attach it to a post.

 

https://help.ea.com/en/help/pc/how-to-gather-dxdiag-information/

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I don't work for EA. I'm just trying to help fellow players with their games.
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