gallery - could not locate item

[lsnishi]

@kreatora Thanks for the info. May try this later!

[kreatora]

@mooncake 

@lsnishi 

 Windows Defender may have started blocking Galleries in some way after its update, and it has happened before. You need to add not only Origin but also the game to the exceptions. To add the game to the exceptions you need to add two game files. TS4exe file and TS4_x64 file. Each of these files is in a different Bin and Bin_LE subfolder
The path to these files in Windows 10:
My computer> C drive> Program files (x86)> Origin games> The Sims4> game (search for letter g)> Bin and Bin_LE

https://support.microsoft.com/en-us/help/4028485/windows-10-add-an-exclusion-to-windows-security

[lsnishi]

All of a sudden the problem has resolved itself for me without me doing anything. I can now see and access thumbnails on the gallery and on other simmer's pages. The gallery still does not show creations with more than 99 DLs, but that's a different problem on a different thread.  I hope everyone else has found that the problem has resolved itself in your games. Hope I do not get this glitch again.

[mooncake]

Thank you @kreatora ! That solution fixed the problem for me

[crinrict]

@ihave7dads Did you check if your antivirus/Firewall isn't blocking the connection ? What are you using ?

[luckyheather]

I had the problem too and it was a TS app that Avast was stopping, just say yes to it as I did mins ago and it all ok now, I can see gallery screenshots and take screenshots pressing C on my keyboard again : )

[Peapod79]

@kreatora The first solution I had already tried before and it did not work but this second one did it for me so thank you! In my case though it was AVG so I guess a few of the virus protection programs got caught up in this.

It works now though so thanks for that suggestion

[ihave7dads]

@crinrict I did allow the Sims 4 through firewall and I deleted my antivirus and it's still not working

[kimberishrtcake]

Product: The Sims 4
Platform:PC
Which language are you playing the game in? English
How often does the bug occur? Every time (100%)
What is your current game version number? 1.67.45.1020
What expansions, game packs, and stuff packs do you have installed? All except for the Star Wars Game pack, Luxury Living, and Spooky Stuff.
Steps: How can we find the bug ourselves? Not sure how to respond here
What happens when the bug occurs? Since the update, I am seeing red "x"s through items in the gallery. It's showing for most items, though I am able to view some correctly. I am connected to the internet and I am able yo upload items to the gallery and am seeing news that people are downloading and commenting on the item; however, the news box is grayed out. When I try to click on an item that has an "x" through the photo, it says Could not locate this item.: I have already deleted the notify.glob item in the game folder, updated my game version number, removed and reinstalled mods, deleted the localthumbcache file, tried to update and repair my game.
What do you expect to see? I should be able to view the preview photos of all gallery items and view all news items.
Have you installed any customization with the game, e.g. Custom Content or Mods? Yes
Did this issue appear after a specific patch or change you made to your system? Yes
Please describe the patch or change you made. Updated game on 10/6/2020

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Attached screenshots of gallery and profile view while connected to the internet in the gallery. 

[crinrict]

@kimberishrtcake Also merged this thread. Probably also your antivirus program blocking the gallery.