October 2020
Windows Defender may have started blocking Galleries in some way after its update, and it has happened before. You need to add not only Origin but also the game to the exceptions. To add the game to the exceptions you need to add two game files. TS4exe file and TS4_x64 file. Each of these files is in a different Bin and Bin_LE subfolder
The path to these files in Windows 10:
My computer> C drive> Program files (x86)> Origin games> The Sims4> game (search for letter g)> Bin and Bin_LE
https://support.microsoft.com/en-us/help/4028485/windows-10-add-an-exclusion-to-windows-security
October 2020
All of a sudden the problem has resolved itself for me without me doing anything. I can now see and access thumbnails on the gallery and on other simmer's pages. The gallery still does not show creations with more than 99 DLs, but that's a different problem on a different thread. I hope everyone else has found that the problem has resolved itself in your games. Hope I do not get this glitch again.
October 2020
Good Luck
Crin
I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game.
Please only contact me via PM when asked to do so.
Important Threads
October 2020
I had the problem too and it was a TS app that Avast was stopping, just say yes to it as I did mins ago and it all ok now, I can see gallery screenshots and take screenshots pressing C on my keyboard again : )
October 2020
October 2020
October 2020
Product: The Sims 4
Platform:PC
Which language are you playing the game in? English
How often does the bug occur? Every time (100%)
What is your current game version number? 1.67.45.1020
What expansions, game packs, and stuff packs do you have installed? All except for the Star Wars Game pack, Luxury Living, and Spooky Stuff.
Steps: How can we find the bug ourselves? Not sure how to respond here
What happens when the bug occurs? Since the update, I am seeing red "x"s through items in the gallery. It's showing for most items, though I am able to view some correctly. I am connected to the internet and I am able yo upload items to the gallery and am seeing news that people are downloading and commenting on the item; however, the news box is grayed out. When I try to click on an item that has an "x" through the photo, it says Could not locate this item.: I have already deleted the notify.glob item in the game folder, updated my game version number, removed and reinstalled mods, deleted the localthumbcache file, tried to update and repair my game.
What do you expect to see? I should be able to view the preview photos of all gallery items and view all news items.
Have you installed any customization with the game, e.g. Custom Content or Mods? Yes
Did this issue appear after a specific patch or change you made to your system? Yes
Please describe the patch or change you made. Updated game on 10/6/2020
Attached screenshots of gallery and profile view while connected to the internet in the gallery.
October 2020
Good Luck
Crin
I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game.
Please only contact me via PM when asked to do so.
Important Threads