Gallery is broken

by FdoseI
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Gallery is broken

★ Novice

I've posted here before about general issues I've been having with my game since the island living update. One of those issues was that the gallery tabs at the top of the screen completely disappeared. I have removed ALL of my mods from the mod folder thinking that was the issue, but it wasn't. The tabs are still missing and I'm not sure why. I'll attach a link to a photo to show what I mean (I tried to screen capture but the UI doesn't show up, despite it being checked in the settings.) Hopefully someone can help!

 

https://ibb.co/7bN8F1q

Message 1 of 3 (2,696 Views)

Accepted Solution

Re: Gallery is broken

Hero (Retired)
@FdoseI

It looks like categories: "newest", "now on top" also disappeared in your game.
Probably some files in your game folder responsible for connection with the Gallery have been damaged when you have turned the game on after the last patch with outdated mods inside.
Now
Step 1. Rename The Sims4 folder to "The Sims4 old"
Step 2. Fix the game in Origin
Origin/Library - right-click on TS4 - option "Repair game"
You have to wait until Origin will fix all packs, not only the base game.
Step 3. Turn on the game - a new game folder will be created and you will have two - one old, one new
Step 4. Check if you still have this problem in the newly created game folder. Start a new game with a random sim and play for 10 minutes.
If the problem disappeared
Step 5. Delete in the new game folder following folders:
"saves" and Tray.
Step 6. Go to "The Sims 4 old" folder and copy - your "saves " folder.
Step. 7, Paste this folder in a newly created game folder.
Step 8. Do the same with Tray folder and TrayDeleteItems file
Step 9. If you don't use mods - skip this step.
Check if there are newly updated version mods you are using.
Then copy and paste your mods and CC from old mods folder to the new one. First copy the scripts mods every time checking if the game is working properly. If you have a lot of CC try 50/50 method ( divide your CC into smaller batches for example 50 pieces in one subfolder and check these subfolders one by one)
Step. 10. If all is OK - delete The Sims4 old folder. Now you will have only one game folder working properly.

I don't work for EA

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Message 2 of 3 (2,656 Views)

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Re: Gallery is broken

Hero (Retired)
@FdoseI

It looks like categories: "newest", "now on top" also disappeared in your game.
Probably some files in your game folder responsible for connection with the Gallery have been damaged when you have turned the game on after the last patch with outdated mods inside.
Now
Step 1. Rename The Sims4 folder to "The Sims4 old"
Step 2. Fix the game in Origin
Origin/Library - right-click on TS4 - option "Repair game"
You have to wait until Origin will fix all packs, not only the base game.
Step 3. Turn on the game - a new game folder will be created and you will have two - one old, one new
Step 4. Check if you still have this problem in the newly created game folder. Start a new game with a random sim and play for 10 minutes.
If the problem disappeared
Step 5. Delete in the new game folder following folders:
"saves" and Tray.
Step 6. Go to "The Sims 4 old" folder and copy - your "saves " folder.
Step. 7, Paste this folder in a newly created game folder.
Step 8. Do the same with Tray folder and TrayDeleteItems file
Step 9. If you don't use mods - skip this step.
Check if there are newly updated version mods you are using.
Then copy and paste your mods and CC from old mods folder to the new one. First copy the scripts mods every time checking if the game is working properly. If you have a lot of CC try 50/50 method ( divide your CC into smaller batches for example 50 pieces in one subfolder and check these subfolders one by one)
Step. 10. If all is OK - delete The Sims4 old folder. Now you will have only one game folder working properly.

I don't work for EA
Message 2 of 3 (2,657 Views)

Re: Gallery is broken

[ Edited ]
★ Novice

@kreatoraThankyou so much for your help! I followed your steps and the game seems to be working normally again now! The gallery is back to normal. Cheers Standard smile

Message 3 of 3 (2,627 Views)