July 2019
Product: The Sims 4
Platform:PC
Which language are you playing the game in? English
How often does the bug occur? Every time (100%)
What is your current game version number? 1.53.115.1020
What expansions, game packs, and stuff packs do you have installed? All packs
Steps: How can we find the bug ourselves? It's definitely a chance thing. I know it doesn't happen to all devices. I guess just look on the gallery on a bunch of different devices to see if all the creations are there?
What happens when the bug occurs? I am unable to see all creations on the gallery. Ex. Most of the new Sims that Maxis made for the rebrand.
What do you expect to see? All creations uploaded to the gallery.
Have you installed any customization with the game, e.g. Custom Content or Mods? Not now. I've removed them.
Did this issue appear after a specific patch or change you made to your system? Yes
Please describe the patch or change you made. I switched from my laptop to my PC and suddenly there were houses and Sims made by others that I couldn't find on my PC but I can find on my laptop.
Read the description on this video.
Also, I had tried to submit this bug report yesterday but when I hit submit it just grayed out and didn't let me upload it.
Solved! Go to Solution.
August 2019 - last edited August 2019
The answer to your issue might be as simple as changing an option.
Go to the 'Other' tab in Game Options. *Untick the option to 'hide reported content' and save changes.
Be sure to do this on all your devices.
You might have to exit the game and delete the localthumbcache.package and any other cache files.
- EQ Avid Sims Player
Game Version 1.53.115.1020 ReBranding Patch
All content installed thru Island Living
PC / Win 7
Never used CC or mods.
Troubleshooting tips
https://answers.ea.com/t5/Technical-Issues-PC/READ-FIRST-Troubleshooting-your-Game/m-p/3621199
July 2019
Good Luck
Crin
I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game.
Please only contact me via PM when asked to do so.
Important Threads
July 2019
July 2019
Good Luck
Crin
I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game.
Please only contact me via PM when asked to do so.
Important Threads
August 2019
Good Luck
Crin
I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game.
Please only contact me via PM when asked to do so.
Important Threads
August 2019 - last edited August 2019
The answer to your issue might be as simple as changing an option.
Go to the 'Other' tab in Game Options. *Untick the option to 'hide reported content' and save changes.
Be sure to do this on all your devices.
You might have to exit the game and delete the localthumbcache.package and any other cache files.
- EQ Avid Sims Player
Game Version 1.53.115.1020 ReBranding Patch
All content installed thru Island Living
PC / Win 7
Never used CC or mods.
Troubleshooting tips
https://answers.ea.com/t5/Technical-Issues-PC/READ-FIRST-Troubleshooting-your-Game/m-p/3621199
August 2019
August 2019
August 2019
@jjaundice wrote:
@EuphorialQueenI'm not at home right now to test this out but as soon as I have access to my PC I'll try this.
Some of my own creations (even Maxis Favs) were viewable on the web site but not on the gallery in game.
I was reminded of this option and it did the trick for me.
Try these steps first to clear up any problems you may have when connecting to an EA game.
Troubleshoot and test your connectionReset, update, or link your account information.
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