July 2021
Product: The Sims 4
Platform:PC
Which language are you playing the game in? English
How often does the bug occur? Every time (100%)
What is your current game version number? 1.76.81.1020
What expansions, game packs, and stuff packs do you have installed? All expansions, all game packs except for Dream Home Decorator. All stuff packs and the only kit I have is the bust the dust.
Steps: How can we find the bug ourselves? Make a house on a lot, then try and save it to the gallery after selecting the number of bedrooms and bathrooms. Try to save it to either the library or the gallery, I get an error message.
What happens when the bug occurs? An error message pops up and says there was a problem saving it to the gallery.
What do you expect to see? The lot or household saved to the gallery or my library
Have you installed any customization with the game, e.g. Custom Content or Mods? Not now. I've removed them.
Did this issue appear after a specific patch or change you made to your system? Neutral/Not Sure
I haven't tried to load anything into the gallery for quite some time, I've taken all of the mods that I had in my folder out of the game entirely, with no change. I wasn't able to find anything similar to this that was already posted, so I'm sorry if there's a duplicate post. I don't think I've had this issue with the gallery not wanting to take households or lots before, if anyone has any ideas, please let me know.
Solved! Go to Solution.
July 2021
Try resetting your user files as described in the factory reset described in this post: http://answers.ea.com/t5/The-Sims-4/FAQ-Troubleshooting-Steps-amp-Known-Issues/m-p/3621199
You won't loose anything. Just make sure to not delete any files and make a backup.
After renaming, repair your game by right clicking on the game in Origin.
Try on a new game with nothing added back first (start new game). If it works, put back your save game and try again. If it still works, you can start putting stuff back.
The rest does not need putting back, cause they are mostly cache files that recreate or log files that are not needed for the game.
Good Luck
Crin
I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game.
Please only contact me via PM when asked to do so.
Important Threads
July 2021
Good Luck
Crin
I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game.
Please only contact me via PM when asked to do so.
Important Threads
July 2021
I've tried saving to both and still get the same error message.
July 2021
Good Luck
Crin
I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game.
Please only contact me via PM when asked to do so.
Important Threads
July 2021
I get the same message trying to save to the gallery and my library, for households and lots. I have no issues with regular save files.
July 2021
Try resetting your user files as described in the factory reset described in this post: http://answers.ea.com/t5/The-Sims-4/FAQ-Troubleshooting-Steps-amp-Known-Issues/m-p/3621199
You won't loose anything. Just make sure to not delete any files and make a backup.
After renaming, repair your game by right clicking on the game in Origin.
Try on a new game with nothing added back first (start new game). If it works, put back your save game and try again. If it still works, you can start putting stuff back.
The rest does not need putting back, cause they are mostly cache files that recreate or log files that are not needed for the game.
Good Luck
Crin
I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game.
Please only contact me via PM when asked to do so.
Important Threads
July 2021
This did fix the issue, my cc wasn't causing the issue, so I'm not sure what it was. But it's fixed now.
July 2021
Good Luck
Crin
I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game.
Please only contact me via PM when asked to do so.
Important Threads