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Gallery Won't Let Me Upload Anything

by AnneCantGame
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Original Post

Accepted Solution

Gallery Won't Let Me Upload Anything

★ Novice

Product: The Sims 4
Platform:PC
Which language are you playing the game in? English
How often does the bug occur? Every time (100%)
What is your current game version number? 1.76.81.1020
What expansions, game packs, and stuff packs do you have installed? All expansions, all game packs except for Dream Home Decorator. All stuff packs and the only kit I have is the bust the dust.
Steps: How can we find the bug ourselves? Make a house on a lot, then try and save it to the gallery after selecting the number of bedrooms and bathrooms. Try to save it to either the library or the gallery, I get an error message.
What happens when the bug occurs? An error message pops up and says there was a problem saving it to the gallery.
What do you expect to see? The lot or household saved to the gallery or my library
Have you installed any customization with the game, e.g. Custom Content or Mods? Not now. I've removed them.
Did this issue appear after a specific patch or change you made to your system? Neutral/Not Sure 

I haven't tried to load anything into the gallery for quite some time, I've taken all of the mods that I had in my folder out of the game entirely, with no change. I wasn't able to find anything similar to this that was already posted, so I'm sorry if there's a duplicate post. I don't think I've had this issue with the gallery not wanting to take households or lots before, if anyone has any ideas, please let me know. 

Message 1 of 8 (137 Views)

Accepted Solution

Re: Gallery Won't Let Me Upload Anything

Hero

Hi @AnneCantGame 

 

Try resetting your user files as described in the factory reset described in this post: http://answers.ea.com/t5/The-Sims-4/FAQ-Troubleshooting-Steps-amp-Known-Issues/m-p/3621199

 

You won't loose anything. Just make sure to not delete any files  and make a backup.

 

After renaming, repair your game by right clicking on the game in Origin.

 

Try on a new game with nothing added back first (start new game). If it works, put back your save game and try again. If it still works, you can start putting stuff back.

 

  • Options.ini (or just re-set all your settings manually)
  • Tray Folder
  • Screenshots/Videos/Custom music
  • Rest of the save games (leave out slot_00000001.save which is the autosave and no longer needed - if you still have it)
  • Custom content like clothing, hair, skins, make up ....
  • ConfigOverride, if you have your own configuration files.
  • Mods (one by one, making sure they all still work)

The rest does not need putting back, cause they are mostly cache files that recreate or log files that are not needed for the game.

Happy Gaming
Crin

Trennlinie

I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game.
Please only contact me via PM when asked to do so.



Important Threads


View in thread

Message 6 of 8 (71 Views)

All Replies

Re: Gallery Won't Let Me Upload Anything

Hero
@AnneCantGame Are you saving to the gallery or the local library ? The error message says library not gallery.

Happy Gaming
Crin

Trennlinie

I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game.
Please only contact me via PM when asked to do so.



Important Threads


Message 2 of 8 (120 Views)

Re: Gallery Won't Let Me Upload Anything

★ Novice

I've tried saving to both and still get the same error message. 

Message 3 of 8 (117 Views)

Re: Gallery Won't Let Me Upload Anything

Hero
@AnneCantGame You get the message saying it can't saving to the My library when saving to the gallery or does it say gallery for that ?

Do you have any other issues with your local files like saving ? What security software are you using ?

Is it just houses or Sims too ? You did mention them but making sure

Happy Gaming
Crin

Trennlinie

I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game.
Please only contact me via PM when asked to do so.



Important Threads


Message 4 of 8 (107 Views)

Re: Gallery Won't Let Me Upload Anything

★ Novice

I get the same message trying to save to the gallery and my library, for households and lots. I have no issues with regular save files. 

 

Message 5 of 8 (75 Views)

Re: Gallery Won't Let Me Upload Anything

Hero

Hi @AnneCantGame 

 

Try resetting your user files as described in the factory reset described in this post: http://answers.ea.com/t5/The-Sims-4/FAQ-Troubleshooting-Steps-amp-Known-Issues/m-p/3621199

 

You won't loose anything. Just make sure to not delete any files  and make a backup.

 

After renaming, repair your game by right clicking on the game in Origin.

 

Try on a new game with nothing added back first (start new game). If it works, put back your save game and try again. If it still works, you can start putting stuff back.

 

  • Options.ini (or just re-set all your settings manually)
  • Tray Folder
  • Screenshots/Videos/Custom music
  • Rest of the save games (leave out slot_00000001.save which is the autosave and no longer needed - if you still have it)
  • Custom content like clothing, hair, skins, make up ....
  • ConfigOverride, if you have your own configuration files.
  • Mods (one by one, making sure they all still work)

The rest does not need putting back, cause they are mostly cache files that recreate or log files that are not needed for the game.

Happy Gaming
Crin

Trennlinie

I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game.
Please only contact me via PM when asked to do so.



Important Threads


Message 6 of 8 (72 Views)

Re: Gallery Won't Let Me Upload Anything

★ Novice

This did fix the issue, my cc wasn't causing the issue, so I'm not sure what it was. But it's fixed now. 

Message 7 of 8 (43 Views)

Re: Gallery Won't Let Me Upload Anything

Hero
@AnneCantGame Glad to hear that :D

Happy Gaming
Crin

Trennlinie

I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game.
Please only contact me via PM when asked to do so.



Important Threads


Message 8 of 8 (32 Views)
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