September 2018 - last edited September 2018 by EA_Mai
Product: The Sims 4
Which language are you playing the game in? English
How often does the bug occur? Every time (100%)
What is your current game version number? 4
What expansions, game packs, and stuff packs do you have installed? All of them
Steps: How can we find the bug ourselves? Go to the gallery
What happens when the bug occurs? Gallery is not working properly. It lags on everything and often shows no results after spinning forever. Lags when trying to fave. Lags when trying to showcase. Lags to show comments. Lags to load profile and sometimes shows no results for catalogue
What do you expect to see? Faster loading and no blank pages after waiting for them to load
Have you installed any customization with the game, e.g. Custom Content or Mods? Not now. I've removed them.
Did this issue appear after a specific patch or change you made to your system? Neutral/Not Sure
See attached images
Solved! Go to Solution.
Mine is still not showing any results. My Shared content and my Favorites are gone. I am about so over this mess. I have sent a good deal of money on these games. at least they could work right.
Gallery is broken. Again. There is the same information that we know too well "There is Zero objects in the Gallery" ... and of course, there is no way to enter your catalog.
So the Gallery does not read its content now.
Moving this to tech as it's a temp issue.
Trying to escalate but it's the weekend and a long one too ...
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September 2018 - last edited September 2018
Product: The Sims 4
I want to talk about something you don't mention above:
How accessible is the current experience? I can use parts of it
Summarize what in the product is difficult to use. I can't use the gallery.
How is this making it more difficult? My game shows there are no items in the gallery, and it says I haven't uploaded anything to the gallery, yet items in my library from before this happened are in there.
How can we reproduce this experience? N/A
I'm having an issue with my gallery. My game shows that no items are in the gallery, and it says "no results found" in the gallery page. However, in the "news" area, it shows on the right all the things that people I follow that uploaded and what they have favorited, and it shows the pictures on the news area in the center, as well. I can still click on the items that the people I've followed have posted, as if they are in the gallery, but nothing shows up when I try to search anything or do anything in the gallery. In my library, I still have items that I've saved before I discovered that the gallery was broken. I have tried to repair the game and I reinstalled my mods (UI Cheats Extension and MCCC). I have no CC. Any help would be greatly appreciated!