Gallery Glitch/bug

by SenpaiDi
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Gallery Glitch/bug

★ Novice

Help! I have installed The Sims 4, but there seems to be a glitch/bug with the Gallery.

I can open the Gallery, but there is no Community button, even though I am online. It only shows my downloaded content (that is in the Mods/Tray folder). Not the content from thesims.com and the content that is shared via The Sims 4. Please help me, I have tried various of things:

- Reinstalled the game/origin

- Tried to shut down my firewall

- Looked up tutorials

- Created a new account

- etc.

 

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Accepted Solution

Re: Gallery Glitch/bug

Hero

Do you have an underage (< 14) account ? If so, you can't use the gallery.

Good Luck
Crin

Trennlinie

I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game.
Please only contact me via PM when asked to do so.



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Message 2 of 3 (1,781 Views)

All Replies

Re: Gallery Glitch/bug

Hero

Do you have an underage (< 14) account ? If so, you can't use the gallery.

Good Luck
Crin

Trennlinie

I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game.
Please only contact me via PM when asked to do so.



Important Threads


Message 2 of 3 (1,782 Views)

Re: Gallery Glitch/bug

★ Novice

Thank you for your reply, Crin

I do have an underage account, but I recently turned 15 and nothing happened. No age-up or anything.

Is there anything I can do to age the account up myself or do I have to contact EA?

Thanks in advance,

Di

Message 3 of 3 (1,431 Views)