Help us improve Answers HQ! Take Survey No, Thanks

Flashing

by 2004Bluediamond
Reply

Original Post

Flashing

[ Edited ]
★★★★ Newbie

Product: The Sims 4
Platform:PC
Which language are you playing the game in? English
How often does the bug occur? Every time (100%)
What is your current game version number? Latest one
What expansions, game packs, and stuff packs do you have installed? None
Steps: How can we find the bug ourselves? Email me for more info - video attached
What happens when the bug occurs? It flashes and I lose control of my computer screen. I can’t move or play
What do you expect to see? The game not flashing on and off
Have you installed any customization with the game, e.g. Custom Content or Mods? Never used.
Did this issue appear after a specific patch or change you made to your system? No

I’ve downloaded Sims 4 and it continues to ‘flash’ on my pc. Then I can’t do anything with the game swap screens or pages. My mother’s details are <removed email address> or contact me

Message 1 of 2 (56 Views)

Re: Flashing

Hero

Hi @2004Bluediamond 

 

sounds like a potential hardware issue

 

Could you post your Computer's DxDiag?

To gather a DxDiag on your computer, please follow the steps here: https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/

You can attach the txt file to your post directly.

Happy Gaming
Crin


Trennlinie


I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game.

Please only contact me via PM when asked to do so.


Important Threads


Message 2 of 2 (46 Views)
sims-four-characters

The Sims 4 Patch Notes

Check out the latest updates and bug fixes

View more on EA Help
white-sims-bg

Restore a previous saved game

Choose from an automatically stored save point in The Sims 4 if your data's corrupted or you want to revert anyway.

View more on EA Help

ea-help-promo

Forget your EA Account ID or password?

Reset, update, or link your account information.

View More on EA Help