June 2019
Product: The Sims 4
Platform:PC
Which language are you playing the game in? English
How often does the bug occur? Every time (100%)
What is your current game version number? 1.52.100.1020
What expansions, game packs, and stuff packs do you have installed? Get famous, Seasons, Cats and Dogs, City Living, Get Together, Strangerville, Jungle Adventure, Vampires, Spa Day, Outdoor Retreat, Romantic Garden Stuff, Perfect Patio Stuff
Steps: How can we find the bug ourselves? Go into create a sim or plan outfit.
What happens when the bug occurs? I am unable to change my Sim's facial features or skin color in the sim edit. I also cannot go into the face detail change mode. I also cannot add any wrinkles or freckles.
What do you expect to see? Have the ability to change skin color, move nose/ eyebrows/ lips/ chin as desired. Also see the details mode magnifying glass icon. The face marks option for wrinkles or freckles needs to be accessible.
Have you installed any customization with the game, e.g. Custom Content or Mods? Yes
Did this issue appear after a specific patch or change you made to your system? Yes
Please describe the patch or change you made. The game update today on 6/18/2018 made this bug occur. It was acting normal beforehand. I disabled mods and restarted game but the issue continued.
Note the lack of highlighting because I cannot click and drag facial features. Also note there is no magnifying glass icon to go into details mode.
June 2019
There seems to be this issue: https://answers.ea.com/t5/Bug-Reports/NEEDS-INPUT-A-Tattoos-and-Skin-Details-don-t-apply-to-all/m-p/... but yours sounds a bit different.
Could be a mod still active
Try resetting your user files as described in the factory reset described in this post: http://answers.ea.com/t5/The-Sims-4/FAQ-Troubleshooting-Steps-amp-Known-Issues/m-p/3621199
You won't loose anything. Just make sure to not delete any files and make a backup.
After renaming, repair your game by right clicking on the game in Origin.
Try on a new game with nothing added back first (start new game). If it works, put back your save game and try again. If it still works, you can start putting stuff back.
The rest does not need putting back, cause they are mostly cache files that recreate or log files that are not needed for the game.
Good Luck
Crin
I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game.
Please only contact me via PM when asked to do so.
Important Threads
June 2019
Good Luck
Crin
I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game.
Please only contact me via PM when asked to do so.
Important Threads
June 2019
June 2019 - last edited June 2019
@LinaHashya Can you do so when you use change Sim instead of plan outfit ?
Good Luck
Crin
I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game.
Please only contact me via PM when asked to do so.
Important Threads