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[FIXED] Game Crashes after November 2020 Patch - READ FIRST POST

by crinrict
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Original Post

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Re: Sims 4 Crashing after last update (Nov 10, 2020)

★★★ Newbie

It's happening to me too, I have CC but they have been in my game for a year, so I'm 100% sure the CC I own isn't at fault, it's definitely that update they gave out yesterday. The game runs smoother but it still crashes 30min in.

Message 70 of 930 (749 Views)
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Re: Sims 4 crashing during gameplay after Nov 2020 update

★★★★★ Novice
@crinrict I seem to be having this same issue... I have tried repairing the game, clearing the cache, my computer is currently going through its own update... I don't know what's going on. Sometimes I can play for a few hours just fine, sometimes it crashes within minutes of loading a house.
Message 71 of 930 (775 Views)
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Game crashed after new update

[ Edited ]
★★★ Newbie

My game keeps crashing after Nov 10th 2020 update- only just updated it and had no problems before that. When I booted the game after update it was lagging so bad, reduced the graphics and re-booted. Then is crashed after about 10 minutes, second time less than that. 

No CC or mods. Soooo annoying. 

Message 72 of 930 (857 Views)
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Re: crash--nov update

★ Apprentice

My game keeps crashing too .. and I don't even have mods, I really don't get it.

Message 73 of 930 (859 Views)
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Re: crash--nov update

Hero
@daisy_babe0 Thanks for the info. I merged your post for now as it's impossible to keep track of separate threads atm.

I see your graphics drivers are from May so could you update those but otherwise, not sure what's going on at this point but thank you for posting the infos

Happy Gaming
Crin


Trennlinie


I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game.

Please only contact me via PM when asked to do so.


Important Threads


Message 75 of 930 (864 Views)
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Re: Game Crashes in Live Mode after November Patch

Hero
@DaWaterRat Thank you very much for reading instructions and providing your infos. Unfortunately this has evolved overnight so that I decided for one thread anyways.

Your infos is very valuable though. I can't really troubleshoot right now

Happy Gaming
Crin


Trennlinie


I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game.

Please only contact me via PM when asked to do so.


Important Threads


Message 76 of 930 (802 Views)
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Sims 4 keeps crashing on startup

[ Edited ]
★★ Novice

Hi, a few days before the November patch my game suddenly started automatically shutting off just as it gets to the very first loading screen. The only way I can ever get it to load up fully is by resetting it to factory settings (by removing the sims 4 folder from the electronic arts folder and letting the game create a new one before re-adding all my old files) - after doing this the game works fine but if I shut it down the next time i try to open it, it will start crashing again.

 

I've tried:

  -Repairing through origin

  -Removing all mods and cc

  -Resetting to factory settings  - the first time I did this I tried loading the game after adding each folder individually and it worked every time until I shut it down after adding them all - then it started crashing again next time I tried to open the game

  -Updating graphics drivers

 

Any help would be greatly appreciated!

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Message 77 of 930 (753 Views)
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Re: Game Crashes in Live Mode after November Patch

[ Edited ]
★ Apprentice

Hi, I have same issues,

 

No problem before update but now its crashing after a few mintues game play.  

 

Spoiler
Machine name: LAPTOP-D03ECGDP
Machine Id: {E80A0CC2-7CEF-4812-A5DF-7CC1427A4384}
Operating System: Windows 10 Home 64-bit (10.0, Build 19041) (19041.vb_release.191206-1406)
Language: English (Regional Setting: English)
System Manufacturer: Acer
System Model: Aspire A515-43
BIOS: V1.10 (type: UEFI)
Processor: AMD Ryzen 5 3500U with Radeon Vega Mobile Gfx (8 CPUs), ~2.1GHz
Memory: 8192MB RAM
Available OS Memory: 6082MB RAM
Page File: 5616MB used, 9169MB available
Windows Dir: C:\WINDOWS
DirectX Version: DirectX 12
DX Setup Parameters: Not found
User DPI Setting: 120 DPI (125 percent)
System DPI Setting: 120 DPI (125 percent)
DWM DPI Scaling: UnKnown
Miracast: Available, with HDCP
Microsoft Graphics Hybrid: Not Supported
DirectX Database Version: 1.0.8
DxDiag Version: 10.00.19041.0546 64bit Unicode

 

 

config log here 

Spoiler
=== Application info ===
Name: Sims4
Version: 1.68.154.1020
Build: Release 64 Bit
=== Rating info ===
GPU: 5 GPU Memory: 4 CPU: 3 RAM: 4 CPU Speed: 2096 Threading: 3
Adjusted CPU: 2944 RAM: 6082 Adjusted RAM: 5570 Cores: 8
=== Machine info ===
OS version: Windows 10 10.0.19041
OS prod type:
OS major ver: 10
OS minor ver: 0
OS SP major ver:
OS SP minor ver:
OS is 64Bit: 1
CPU: AuthenticAMD
Brand: AMD Ryzen 5 3500U with Radeon Vega Mobile Gfx
Family: 15
Model: 8
Cores: 8
HT: 0
x64: 1
Memory: 6082MB
Free memory: 3112MB
VA space: 134217728MB
User: cupca
Computer: LAPTOP-D03ECGDP
=== Graphics device info ===
Number: 0
Name (driver): AMD Radeon(TM) Vega 8 Graphics
Name (database): AMD Vega 11/10 [Found: 1, Supported: 1]
Vendor: ATI
Chipset: Vendor: 1002, Device: 15d8, Board: 134f1025, Chipset: 00c2
Driver: aticfx64.dll, Version: 27.20.1028.1, GUID: D7B71EE2-5698-11CF-9473-4B3779C2D635
Driver version: 1
Monitor: \\.\DISPLAY1
Texture memory: 2034MB
Vertex program: 3.0
Pixel program: 3.0
Hardware TnL: 1
Opt. features: +sab +a8l8 +rgba16f +r32f +bc4 +bc5 -rawz +intz
=== Options ===
NumBoots 229
LightingQuality 4
GeneralReflections 3
ObjectQuality 3
VisualEffects 3
PostProcessing 1
UseUncompressedTextures 0
TerrainQuality 2
EdgeSmoothing 3
TerrainSlopeScaling 1
SimQuality 4
ViewDistance 3
AdvancedRendering 1
VerticalSync 0
UseHiDpi 1
UiScale 100
UseOSDpi 1
ResolutionWidth 1920
ResolutionHeight 1080
ResolutionRefresh 0
SceneResolution 3
VisualQuality 5
FullScreen 1
WindowedFullScreen 0
FrameRateLimit 200
DisableScreensaverInFullscreenMode 1
AudioQuality 1
AudiOopsutputMode 1
MasterLevel 255
VoiceLevel 255
SoundFXLevel 255
MusicLevel 255
MenuMusicLevel 255
UISoundSXLevel 255
AmbientLevel 255
FocusMute 1
MoodChange 1
VoiceMute 0
SoundFXMute 0
MusicMute 0
UIMute 0
AmbientMute 0
MatchSpeedStereoMusic 1
EdgeScrolling 1
EdgeScrollingWarning 1
EnableTelemetry 1
InvertHorizontalRotation 0
InvertVerticalRotation 0
FPInvertHorizontalRotation 0
FPInvertVerticalRotation 0
FPDisableCameraBob 0
AdvancedCamera 0
CameraSpeed 100
FPCameraSpeed 100
CursorSpeed 100
CursorAcceleration 100
ScreenshotPostUI 0
VideoCaptureSize 1
VideoCaptureQuality 2
VideoCaptureSound 1
VideoCaptureTime 0
VideoCaptureHideUI 1
AutonomyHousehold 3
AutonomyDisabledForActiveSim 0
SimsSetAgeSpeed 1
SimsSetAgingEnabled 2
TradSocialMenuEnabled 0
MemoriesHelperEnabled 1
AutoAgeUnplayed 1
NPCReplacement 1
TutorialEnabled 1
MaxProtectedSims 0
SeasonLength 0
RainOptions 0
SnowOptions 0
TemperatureEffects 1
ThunderSnowStorms 1
IcyConditions 1
FameStartSimsOptedOut 0
NPCCivicVoting 1
EcoFootprintGameplay 1
BuildEcoEffects 1
ShowWhims 1
LifestylesEffects 1
ShowModListStartup 1
ModsDisabled 0
ScriptModsEnabled 0
ShowOnlineNotifications 1
AutoReconnect 1
OnlineAccess 1
DisableComments 0
HideReportedContent 0
RazerOptionEnabled 0
AnimaticPack 1000
SurveysEnabled 1
MuteTutorialNarration 0
EnableFTUETutorialStart 1
=== Default Options ===
NumBoots 4294967295
LightingQuality 4
GeneralReflections 3
ObjectQuality 3
VisualEffects 3
PostProcessing 1
UseUncompressedTextures 1
TerrainQuality 2
EdgeSmoothing 3
TerrainSlopeScaling 1
SimQuality 4
ViewDistance 3
AdvancedRendering 1
VerticalSync 0
UseHiDpi 1
UiScale 100
UseOSDpi 1
ResolutionWidth 2023
ResolutionHeight 1138
ResolutionRefresh 4294967295
SceneResolution 3
VisualQuality 5
FullScreen 0
WindowedFullScreen 0
FrameRateLimit 200
DisableScreensaverInFullscreenMode 1
AudioQuality 3
AudiOopsutputMode 1
MasterLevel 255
VoiceLevel 255
SoundFXLevel 255
MusicLevel 255
MenuMusicLevel 255
UISoundSXLevel 255
AmbientLevel 255
FocusMute 1
MoodChange 1
VoiceMute 0
SoundFXMute 0
MusicMute 0
UIMute 0
AmbientMute 0
MatchSpeedStereoMusic 1
EdgeScrolling 1
EdgeScrollingWarning 1
EnableTelemetry 1
InvertHorizontalRotation 0
InvertVerticalRotation 0
FPInvertHorizontalRotation 0
FPInvertVerticalRotation 0
FPDisableCameraBob 0
AdvancedCamera 0
CameraSpeed 100
FPCameraSpeed 100
CursorSpeed 100
CursorAcceleration 100
ScreenshotPostUI 0
VideoCaptureSize 1
VideoCaptureQuality 2
VideoCaptureSound 1
VideoCaptureTime 0
VideoCaptureHideUI 1
AutonomyHousehold 3
AutonomyDisabledForActiveSim 0
SimsSetAgeSpeed 1
SimsSetAgingEnabled 2
TradSocialMenuEnabled 0
MemoriesHelperEnabled 1
AutoAgeUnplayed 1
NPCReplacement 1
TutorialEnabled 1
MaxProtectedSims 0
SeasonLength 0
RainOptions 0
SnowOptions 0
TemperatureEffects 1
ThunderSnowStorms 1
IcyConditions 1
FameStartSimsOptedOut 0
NPCCivicVoting 1
EcoFootprintGameplay 1
BuildEcoEffects 1
ShowWhims 0
LifestylesEffects 1
ShowModListStartup 1
ModsDisabled 0
ScriptModsEnabled 0
ShowOnlineNotifications 1
AutoReconnect 1
OnlineAccess 1
DisableComments 0
HideReportedContent 0
RazerOptionEnabled 0
AnimaticPack 1000
SurveysEnabled 1
MuteTutorialNarration 0
EnableFTUETutorialStart 1

 

I hope I've done this correctly - last crash is attached

 

Edit By Crinrict: Added Spoiler Tags

Message 78 of 930 (753 Views)
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Re: my game is randomly shutting off

★ Novice

this is my last crash file

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Message 79 of 930 (768 Views)
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Re: my game is randomly shutting off

[ Edited ]
Hero

@tamarfirstater According to your file, the game isn't updated at all.

Could you check the game version ingame or does it crash before you can get in ?

@LahLahX Would be good if you attach your whole DxDiag. The Crash file didn't attach. You have to create a rar file to upload.

 

@TheVioletPegsico If you just re-add a save game and nothing else, does that still crash ? There are a quite a few mods that are outdated so make sure to completely test without them.

 

@Egglegg0 Please test without CC/Mods. A lot is outdated. 

 

 

 

Happy Gaming
Crin


Trennlinie


I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game.

Please only contact me via PM when asked to do so.


Important Threads


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