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Re: The Sims 4 can't connect online

by RifftraxRules
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Accepted Solution

[FIXED] Cannot connect to the Gallery on PC August 2020

[ Edited ]
★★★ Novice

I cannot connect to the gallery at all.  Every time I try I get a Could not connect message.  No matter how many time I click Try Again, it still will not connect.  Origin says I am online but the gallery says otherwise.  How do I fix this?  Every solution I have found does not work.  Is the gallery down for maintenance?  Otherwise I have no idea what else do to other than uninstalling and reinstalling Origin.

 

 

Edit By Crinrict: Added Tag to Title

Message 2 of 33 (1,295 Views)

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Re: [CURRENT ISSUE] Cannot connect to the Gallery on PC August 2020

EA Sims Team

Hello.

 

The Gallery should be working now.  You shouldn't have to re-install anything.

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Message 17 of 33 (1,319 Views)

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The Sims 4 can't connect online

★★ Newbie

Hello and good day!

 

I have tried most of the suggestions from various threads (e.g. turning my firewall off, closing browser, repairing the app, running app as admin, etc) but Origin still can't seem to connect online (tried to connect via the gallery as well and it's just..."Connecting" forever).

 

I now realize that the only difference from my last game is I am connected to a different WiFi now.

 

Is my WiFi any way related to my problem?

 

(Yes, even tried turning my laptop off and on again.)

 

Thank you in advance and I hope you're all safe.

 

k.

Message 1 of 33 (1,267 Views)
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Re: Cannot connect to the Gallery on PC August 2020

[ Edited ]
★★ Novice

Me too. Can't connect. I tried to flush my DNS as showed in other forums, etc. Didn't work at all. Is the server down for maintenance?

Message 3 of 33 (1,283 Views)
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Re: Cannot connect to the Gallery on PC August 2020

★★ Novice

Oh nevermind, it's back for me. I could connect when i enter my family game.

Message 4 of 33 (1,278 Views)
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Re: Cannot connect to the Gallery on PC August 2020

★★ Novice

I was alt tab for few minutes while in Gallery, got the prompt that i am offline and no matter what i am doing, i cannot go back "online", even tho i was not offline at all.

Message 5 of 33 (1,235 Views)
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Re: Cannot connect to the Gallery on PC August 2020

★★★ Pro

Gallery is completely down for me too.

Message 6 of 33 (1,207 Views)
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Re: Cannot connect to the Gallery on PC August 2020

Hero
@RifftraxRules Seems to be on and off all day for me too.

Happy Gaming
Crin


Trennlinie


I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game.

Please only contact me via PM when asked to do so.


Important Threads


Message 7 of 33 (1,197 Views)
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Re: The Sims 4 can't connect online

★★★ Pro
@myreenkc The gallery is completely down ATM.
Message 8 of 33 (1,193 Views)
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Re: The Sims 4 can't connect online

Hero
@myreenkc Merged your thread with the current master but since it started yesterday for you, it might be a different problem.

Happy Gaming
Crin


Trennlinie


I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game.

Please only contact me via PM when asked to do so.


Important Threads


Message 9 of 33 (1,183 Views)
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Re: The Sims 4 can't connect online

★★★ Novice

Well, it seems to be working right now after I uninstalled and reinstalled Origin.

 

Message 10 of 33 (1,126 Views)
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