Re: Cannot connect to the Gallery on PC August 2020

by Psychotps
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Original Post

Accepted Solution

[FIXED] Cannot connect to the Gallery on PC August 2020

[ Edited ]

I cannot connect to the gallery at all.  Every time I try I get a Could not connect message.  No matter how many time I click Try Again, it still will not connect.  Origin says I am online but the gallery says otherwise.  How do I fix this?  Every solution I have found does not work.  Is the gallery down for maintenance?  Otherwise I have no idea what else do to other than uninstalling and reinstalling Origin.

 

 

Edit By Crinrict: Added Tag to Title

Message 2 of 33 (2,324 Views)

Accepted Solution

Re: [CURRENT ISSUE] Cannot connect to the Gallery on PC August 2020

EA Sims Team

Hello.

 

The Gallery should be working now.  You shouldn't have to re-install anything.


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Message 17 of 33 (2,745 Views)

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The Sims 4 can't connect online

★★★ Newbie

Hello and good day!

 

I have tried most of the suggestions from various threads (e.g. turning my firewall off, closing browser, repairing the app, running app as admin, etc) but Origin still can't seem to connect online (tried to connect via the gallery as well and it's just..."Connecting" forever).

 

I now realize that the only difference from my last game is I am connected to a different WiFi now.

 

Is my WiFi any way related to my problem?

 

(Yes, even tried turning my laptop off and on again.)

 

Thank you in advance and I hope you're all safe.

 

k.

Message 1 of 33 (2,291 Views)

Re: Cannot connect to the Gallery on PC August 2020

[ Edited ]
★★ Novice

Me too. Can't connect. I tried to flush my DNS as showed in other forums, etc. Didn't work at all. Is the server down for maintenance?

Message 3 of 33 (2,307 Views)
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Re: Cannot connect to the Gallery on PC August 2020

★★ Novice

Oh nevermind, it's back for me. I could connect when i enter my family game.

Message 4 of 33 (2,302 Views)
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Re: Cannot connect to the Gallery on PC August 2020

★★ Novice

I was alt tab for few minutes while in Gallery, got the prompt that i am offline and no matter what i am doing, i cannot go back "online", even tho i was not offline at all.

Message 5 of 33 (2,259 Views)

Re: Cannot connect to the Gallery on PC August 2020

★★★★ Expert

Gallery is completely down for me too.

Message 6 of 33 (2,231 Views)

Re: Cannot connect to the Gallery on PC August 2020

Hero
@33a62788206cbe4c428f72d33ec1bad7 Seems to be on and off all day for me too.

Good Luck
Crin

Trennlinie

I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game.
Please only contact me via PM when asked to do so.



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Message 7 of 33 (2,221 Views)
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Re: The Sims 4 can't connect online

★★★★ Expert
@myreenkc The gallery is completely down ATM.
Message 8 of 33 (2,217 Views)
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Re: The Sims 4 can't connect online

Hero
@myreenkc Merged your thread with the current master but since it started yesterday for you, it might be a different problem.

Good Luck
Crin

Trennlinie

I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game.
Please only contact me via PM when asked to do so.



Important Threads


Message 9 of 33 (2,207 Views)
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Re: The Sims 4 can't connect online

Well, it seems to be working right now after I uninstalled and reinstalled Origin.

 

Message 10 of 33 (2,150 Views)