March 2020
March 2020
I'm having the same problem and I did all the troubleshooting stuff, and nothing, and im from freaking CHILE in SouthAmerica, this is for what I pay to play, the online connection do somthing please. I have a MacBook.
March 2020
Hello @mvnserrvt
We are aware of a general issue that occurred yesterday, but was resolved soon after.
This thread is mainly for users in China, which is a separate issue.
If you are still not able to connect to Gallery from Chile, please send me a private message, or start a new thread.
Thank you.
This account is no longer accepting Direct Messages. If you need to send a Direct Message, please send it to TheSimsDirect. Thank you.
March 2020 - last edited March 2020
March 2020 - last edited March 2020
@SimQARobo It's been a long time since the investigation. Did you find anything? Tell us directly if you can’t solve the problem, don’t use the excuse that is still under investigation.
March 2020
@mike200075They are really still investigating, coming back to me asking for more details, although it's a bit slow. It seems to be a complex issue but I'm sure they will eventually find the reason and a solution.
March 2020
The gallery is working for me now! I think you can try if it can work for you now.
March 2020
@SimQARobonow I was able to visit the gallery normally. I'm glad that you really solved this problem. I hope I can continue to visit the gallery without any problems. Thank you very much
March 2020
I have not heard that there was anything done on our side to resolve this issue. Whatever was preventing your connection may have been out of our control.
This account is no longer accepting Direct Messages. If you need to send a Direct Message, please send it to TheSimsDirect. Thank you.
March 2020 - last edited March 2020
Whatever it was, glad to hear!
I'm going to be marking this as solved then, but don't hesitate to post if you are still experiencing it.
If you have issues to connect but it seems different - please, open a new thread instead: https://answers.ea.com/t5/Technical-Issues-PC/bd-p/The-Sims-4
Thanks everyone!