February 2020
Hello.
I would like to collect more ConnectionStatus files from affected users.
If you have not sent me your ConnectionStatus.txt and would like to, please send me a private message with the following:
This account is no longer accepting Direct Messages. If you need to send a Direct Message, please send it to TheSimsDirect. Thank you.
February 2020
Product: SIMS
Country: China
Platform:xboxone
Which language are you playing the game in? 中文(繁體)
How often does the bug occur? Every time (100%)
What is your current game version number? 1.23.61.2300(xboxone)
What expansions, game packs, and stuff packs do you have installed? All
Steps: How can we find the bug ourselves? Use The Sims 4 GALLERY in Game
What happens when the bug occurs? When tried to log into The Gallery, The Gallery show "attempting to connect" and after a strange time that "not respond ", it shows :"could not connect"
What do you expect to see? I wanna log in my Gallery.
Have you installed any customization with the game, e.g. Custom Content or Mods? never used
Did this issue appear after a specific patch or change you made to your system? Neutral/Not Sure
It happened in February 1st (UTC/GMT+08:00), and until now (February 17th UTC/GMT+08:00) it can not work
February 2020
February 2020
I have sent a message to @SimQARobo
February 2020
I shall supply some information about what happend to me and other players who have failed to access Sims4 Gallery:
After I started the game via Origin(The Origin was online!), I tried to use the Gallery.But when I click the Gallery bottom on the right cornor,the program told "Connection is requrired" and asked me whether to connet or stay offline. When I clicked "Connet" bottom, the program first showed "Attempting to connet",then the program just freezed(just like crashed) .After a while,it showed "could not connet".
February 2020
@coolangel2012It's exactly the same for me (including the freezing phase).
February 2020
February 2020
@EA_Mai SimQARobo talk to me and i also reply,i hope you and he can slove this problem.
February 2020
February 2020
So now, have you found out anything? I've told you that I can open the websites you gave without VPN, so now you should find some problems