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[FAQ] Unable to connect with origin

by crinrict
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Original Post

Re: [FAQ] Unable to connect with origin

★★★★ Newbie

It appears that my Origin and EA/Sims account are not connected (despite it registering my Sims 3 and Supernatural pack), but it doesn't allow me to "edit" or connect the two. How would I do this? :/

Message 11 of 70 (3,165 Views)

Re: [FAQ] Unable to connect with origin

Hero

Did you use the same email address ?

 

This is how it looks for me. Ican't get pictures in english but one means connected accounts (empty) the other game specific identitties

 

My accounts are connected.

 

http://img521.imageshack.us/img521/1697/connectedaccounts.jpg

Happy Gaming
Crin


Trennlinie


I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game.

Please only contact me via PM when asked to do so.


Important Threads


Message 12 of 70 (3,163 Views)

Re: [FAQ] Unable to connect with origin

★★★★ Novice

I've uninstalled my origin and reinstalled it (with all updates) same with my sims games (the base and pets). I'm still having the "Unable to Connect to Origin" error AND the "Not Responding" issue when I try to launch the game. I'm pretty sure they're connected becaue I have used the SAME email AND password for both. I can log into them both individually but for some reason I am still getting the error. I don't know how to change my email address or else I would try that but the EA people have made it so you can't just do that, you have to contact them. If they don't fix this problem soon I will call them to figure something out.

Message 13 of 70 (3,094 Views)

Re: [FAQ] Unable to connect with origin

★★★★ Newbie

I would like to check and see if it's my firewall or anti-virus that is interfering with my connection, because my real problem is that I'm not able to download my purchases from the Sims3 store, but if it's as you say not necessary to have the EA downloading manager, then what gives? I've been having this problem now for over two months and have been unsuccessful in having it fixed. As far as my firewall, etc. is concerned--what am I looking for? I have Norton 360. Thanks to anyone who will help me.

Message 14 of 70 (3,088 Views)

Re: [FAQ] Unable to connect with origin

★★★★ Novice
I believe my issue is worse than those mentioned....I can't play the game at ALL..... I'd been having this "unable to connect to origin" for months now but was able to play the game so it never bothered me..... Then I pre-ordered island paradise for download and when it came out and installed through origin, I could not play and haven't played since.

My launcher keeps saying "unable to connect to origin" and "unable to connect to EA Download manager" so my game won't update either.... I used the super patch which the launcher seems to recognise but it still won't launch leading me to believe that the patch isn't properly installed.... My downloads won't install into the game through the launcher and when I press the play button the launcher disappears and nothing happens.

I've gone through all troubleshooting methods, having spoken to the online support chat thingy 6 times in the past week and even COMPLETELY wiped my laptop installing everything from scratch and keeping firewall off....only to be faced with the same issue

Apparently my case is now being given to a specialist team at EA, whatever that means......but I am truly annoyed and bored with this. Dumb origin.
Message 15 of 70 (3,426 Views)

Re: [FAQ] Unable to connect with origin

★★★ Newbie

Accounts connected, added origin to my safe list, turned off my antivirus uninstalled and reinstalled origin checked for updates... Im stumped... I have the special katy perry edition of showtime and I cant get my sweet treats stuff pack or any of the special edition things Im supposed to have and I think its becase I cant connect too origin..... Frown

Message 16 of 70 (3,347 Views)

Re: [FAQ] Unable to connect with origin

★★★★ Novice

Exact same problem here! I bought Generations and I cannot connect and when I hit play it shuts its self out. Everything is up to date, no virus protection turned on, as well as all exceptions made. I've uninstalled and reinstalled a dozen times! And every time I get on the support chat the morns try to tell me to patch it again! I can't get anything done!

Message 17 of 70 (3,332 Views)

Re: [FAQ] Unable to connect with origin

★★★★ Newbie

I am highly pissed at this moment, I'm to the point where I just don't care about the sims 3 anymore, I am too upset to even say what I did but reading everyone else stuff pissed me off because I DID THE SAME THING!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! YOU EA GAME OR MANAGER OR WHAT THE F*** YOU NEED TO DO SOMETHING ABOUT THIS OR YOU WILL LOSE NOT JUST ME BUT MOST OF YOUR CUSTOMERS THAT IS HAVING THE EXACT SAME PROBLEM AS I AM!!!!! WHAT IF WE JUST GOT A NEW GAME FROM YOU LOSER AND CAN'T F***ING PLAY THE GAME. YOU GUYS SUPPOSE TO BE ON TOP OF SOMETHING LIKE THIS ESPECIALLY IF IT HAS SOMETHING TO DO WITH THE GAME!!! I DID EVERY SINGLE THING!!! TO POINT I DELETED MY ENITRE SAVED DATA ON THE SIMS AND REMOVED ORIGIN WENT TO SETTINGS AND ALL THAT!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! YOU NEED TO SET UP A F***ING SETTING FOR THIS PROBLEM SO YOU WON'T HAVE PEOPLE LIKE ME JUST BLOW UP ON EVERYTHING. I WILL CALL THEM TOMORROW AND CURSE OUT THE SIMS 3 MANAGER NO MATTER HOW LONG IT WILL TAKE ME TO GET THERE!!!!!!!!! Goodbye.

~
Dokami

Message 18 of 70 (3,308 Views)

Re: [FAQ] Unable to connect with origin

★★★ Newbie

Open origin, and right click repair your games in the order of release. It updates/fixes your games at the same time and doing it in the proper order seemed to fix my issue. Hopefully it will fix yours too.

Message 19 of 70 (3,289 Views)

Re: [FAQ] Unable to connect with origin

★★★★ Novice

It still is not working for me...

I just downloaded Origin as well as the Sims 3 and the Sims 3 University Life. I can't install University Life because apparently the Sims 3 is not up to date (even though it tells me it is)??

and every time I try to open the Sims 3 it gives me that error: unable to connect with origin.

 

my firewall/antivirus is not the problem as far as I can tell. 

Origin/The Sims 3 shouldn't be out of date, because I only just downloaded them today! and I double checked; I have both programs on my computer.

I haven't changed my email address. 

Though I used the same exact email for both accounts (my origin account and my sims account), they are 'not connected'. ?? that might be the problem but that seems so small. Anyhow, I can't figure out or find out how to connect the origin account with the sims account. as i said, I used the same email for both accounts, and I verified the email.

I'm just really frustrated bc I spent money on it and I can't even play at all :/ 

Message 20 of 70 (3,282 Views)
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