January 2014 - last edited March 2015 by SandArcher
Recently a user in the NHL boards posted a message warning everyone about scam messages. A Community Manager (eafrancois) responded and what has been gathered below is a summary of the basics of keeping your account safe.
Just for everyone's information, no one other than the EA personnel have access to your account. Heros are simply users just like you but with modding powers. We cannot see your personal information.
Unless a source is given, all of this information has been taken from the official EA help article. It is quite long, but we would like to encourage you to give it a full read when you got some time available.
EA has recently (9/20/2013) increased the password requirements. Passwords containing parts of your email address are no longer allowed.
Passwords should not be information that other people can easily learn like your birthdate, your gaming username and real name, etc.
Most people think it's obvious not to use simple passwords but most still do. The most commonly used as reported by SplashData were:
How to keep your password strong:
Resetting your password:
If you would like to reset your password for your EA account, use this page
Always remember: EA/Heros/Helpers will/should never ask for your password!!
If you get a message asking for personal info - REPORT IT!!
Websites and Viruses:
Viruses/Malware can get onto your computer/laptop without you even knowing.
Be on the Lookout!
What to do if you think your account has been compromised :