December 2015
What is 64-bit?
How does this impact The Sims™ 4?
What is better about the 64-bit version of The Sims 4?
Can I use the 64-bit version of The Sims 4?
I received the following dialog when starting the game, what does it mean?
How do I run the 32-bit version of The Sims 4?
Source: The Sims 4 - Choosing between 64-bit or 32-bit versions
Good Luck
Crin
I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game.
Please only contact me via PM when asked to do so.
Important Threads
Solved! Go to Solution.
February 2017
@LinKuei06 Hey, do you have an image of this? Do you have any other games in Origin and do they have this same issue?
Perhaps if you clear your local Origin cache it'll help. This can fix the problem when games don't appear, so perhaps it will help with this.
https://help.ea.com/en-ca/help/origin/origin/origin-my-games-list-is-blank/
Thanks, please let us know how you get on.
December 2015 - last edited December 2015
I get the following Error Message: Unable to Start, Initialization error at startup: 135dec40:984c6a38:000000077
This error seems to occur for the 64 bit version as it seems something about the game is corrupt and the 64 bit version can't be loaded. Try either of the following suggestions
How can I find out, if the game is actually running the 64 bit version ?
I should have > 4 GB RAM and Win 7/8/8.1/10 but yet it's running the 32 bit version
All kinds of errors with Visual C++ Redistributable
If you get any errors with either the Visual C++ Redistributable itself or the follwoing dlls: msvcr<insert number>.dll, msvcp<instert number>.dll and similar, you need to make sure you have the 64 bit version of Visual C++ Redistributable 2013 properly installed on your computer
First make sure you have all Windows Updates and Service Packs available installed. If that doesn't help, proceed to steps below.
Choose your language (= Language your Windows installation is in)
Put a check mark next to this file: vcredist_x64.exe and then download
Good Luck
Crin
I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game.
Please only contact me via PM when asked to do so.
Important Threads
December 2015
At first I want to appreciate all Maxis and EA members to improve TS4 and released this update.The new visual effects are nice.However I find a severe bug when it runs game in 64bit mode.The problem is stated as followed:
Some laptop(mainly gaming laptop)has two graphic cards and when it's running games that require lots of resources,it will switch to the High Performence graphic card automatically as long as the driver is latest and the setting is correct.However after the Sims 4 released 64bit update,there's a big problem for TS4 to detect High Performence graphic card such as Nvidia and AMD and therefore the game will show an error message,forced to be run with intergrated graphic cards like Intel HD.Even I use control panel of Nvidia to force TS4 running at Nvidia graphic card,it still doesn't work.As a result,once you use higher visual settings,the game will become very laggy.At first I thought it's my own problem but after testing it on my classmates' laptops I fond that this is a common issue and is especially high likely to happen on those top mobile graphic cards,such as GTX970M or GTX980M(Mine is 980M).Fortunately I can temporarily solve it by starting the game on 32bit mode.On 32bit mode the game can successfully detect and run with high performence graphic card.However I don't think this will be an excuse to not fix it.So I wish the team will check and solve the issue on the next update,making the game experience better with 64bit mode.
Best regards.
December 2015
Thanks for that info. That's good to know.
Can you post a screenshot of that error message ?
Good Luck
Crin
I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game.
Please only contact me via PM when asked to do so.
Important Threads
December 2015 - last edited December 2015
I would love to help but unfortunately I think the message will display only at the first time you run the game after update because now I won't see it anymore.However I can approximately remember what did the message say.It's like 'The game cannot verify you graphic card,so the settings will adjust automatically.'
Besides,that message is a in-game message,not a Windows OS message.
Wish these can help.
December 2015
Hm, that's usually the message you get when the game doesn't know the card exists so it just assumes something and adjusts your settings to what it's thinking it would be fine.
After that, you can set the settings yourself to whatever you think appropriate. Should not have anything to do with if the game runs on the card or the chip.
I'll try if I can get some more info on this.
Thanks again.
Good Luck
Crin
I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game.
Please only contact me via PM when asked to do so.
Important Threads
December 2015
when replying to someone with a dual graphics setup, it just occurred to me that you now need to ad ts4_64.exe to the Nvidia panel. Is that the file you selected ?
Good Luck
Crin
I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game.
Please only contact me via PM when asked to do so.
Important Threads
December 2015
Yes you are right.After reporting it I was aware that whether I can manually set the control panel to solve it.And I fond the default card of ts4x64.exe is truly intergrated card.Because I was used to simply using the overall settings of Nvidia graphic card,I forgot to try adjust it manually.And now the problem was gone.Thank you.Meanwhile I still wish at the next update the x64 exe can automatically detect graphic card
December 2015
Only a detail, for spanish (languaje) users:
The Sims 4 the only spanish version available is Spanish (Spain)
I had that error of The Sims 4 running 32-bits still with Origin and The Sims apparently in spanish but.... Origin was at Spanish (Mexico)
December 2015
Thanks. Yeah, Portuguese will probably have the same issue.
Good Luck
Crin
I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game.
Please only contact me via PM when asked to do so.
Important Threads