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Expantion Pack on Cd how can i use it.

by leila115
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Expantion Pack on Cd how can i use it.

★★★ Novice

I would like to play The Sims 3, but one of my Ep University, I bought it on a cd, my new laptop doesn't have a cd drive, when i try and launch the game in the launcher it doesn't appear but on Origin it says is downloaded, tried registring it but is telling me i already have it, tried customer service and they gave me a website with instruction to do and did them and still nothing, how can i use that EP.

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Re: Expantion Pack on Cd how can i use it.

@leila115  I'm not sure what you've tried already, so I'll list the usual steps.  Start by clearing Origin's cache, and if that doesn't work, uninstalling Origin "the hard way" and reinstalling.

 

https://help.ea.com/en-us/help/faq/clear-cache-to-fix-problems-with-your-games/

https://help.ea.com/en-us/help/origin/origin/manually-uninstalling-origin/

 

If these steps don't help, you can try manually uninstalling University Life and reinstalling.  EA's article on uninstalling is a bit out of date, so if you followed these instructions, the process probably wouldn't have worked.

 

https://help.ea.com/en-us/help/the-sims/the-sims-3/manually-uninstalling-the-sims-3/

 

The best method is to uninstall the pack, then use a tool like Piriform's CCleaner to clean your computer's registry of all University Life-related entries.  Once you've done that, you can reinstall the pack through Origin, just to keep things simpler.

 

If these steps don't help, you'll need to contact EA customer support again and ask that someone specifically check the status of your UL pack.  It's possible that it was blocked on EA's end for some reason or another.  This could be a mistake, or the code could have been registered to another account at some point.

 

But if you originally bought a new, sealed disc copy, you can try to prove ownership and get EA to reactivate your pack or issue a new code.  Take a picture showing the disc and CD case, as well as the case insert with the code showing; you can upload it directly to a live chat window.  Hopefully, that will be enough for a support rep to help you sort this out.

 

https://help.ea.com/en/contact-us/

——————————————————————————————————————————

I don't work for EA. I'm just trying to help fellow players with their games.

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Message 2 of 3 (204 Views)

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Re: Expantion Pack on Cd how can i use it.

@leila115  I'm not sure what you've tried already, so I'll list the usual steps.  Start by clearing Origin's cache, and if that doesn't work, uninstalling Origin "the hard way" and reinstalling.

 

https://help.ea.com/en-us/help/faq/clear-cache-to-fix-problems-with-your-games/

https://help.ea.com/en-us/help/origin/origin/manually-uninstalling-origin/

 

If these steps don't help, you can try manually uninstalling University Life and reinstalling.  EA's article on uninstalling is a bit out of date, so if you followed these instructions, the process probably wouldn't have worked.

 

https://help.ea.com/en-us/help/the-sims/the-sims-3/manually-uninstalling-the-sims-3/

 

The best method is to uninstall the pack, then use a tool like Piriform's CCleaner to clean your computer's registry of all University Life-related entries.  Once you've done that, you can reinstall the pack through Origin, just to keep things simpler.

 

If these steps don't help, you'll need to contact EA customer support again and ask that someone specifically check the status of your UL pack.  It's possible that it was blocked on EA's end for some reason or another.  This could be a mistake, or the code could have been registered to another account at some point.

 

But if you originally bought a new, sealed disc copy, you can try to prove ownership and get EA to reactivate your pack or issue a new code.  Take a picture showing the disc and CD case, as well as the case insert with the code showing; you can upload it directly to a live chat window.  Hopefully, that will be enough for a support rep to help you sort this out.

 

https://help.ea.com/en/contact-us/

——————————————————————————————————————————

I don't work for EA. I'm just trying to help fellow players with their games.
Message 2 of 3 (205 Views)

Re: Expantion Pack on Cd how can i use it.

★★★ Novice
@puzzlezaddict Thanks for trying to help, i tried what you said and it dint work I'm contacting support again, but i appreciate you for trying to help.
Message 3 of 3 (184 Views)
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