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Expansion packs not working 2019

by Tieraney18
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Original Post

Expansion packs not working 2019

★★★★ Novice

My expansion packs are not showing up in the launcher. It shows they are installed in origin, but when I open the game launcher it shows I have no content installed. I've completely wiped my laptop, reinstalled the game and expansion packs, there are no mods or dlc and i've repaired the game several times and made sure it was updated. I'm out of ideas i don't know what to do.

Message 1 of 4 (204 Views)

Re: Expansion packs not working 2019

@Tieraney18  Normally, the first steps to take would be to clear Origin's cache, and if that doesn't work, do a clean uninstall and reinstall of Origin.  But wiping the laptop should have taken care of that.  Still, you can try, if you want.

 

https://help.ea.com/en-us/help/faq/clear-cache-to-fix-problems-with-your-games/

https://help.ea.com/en-us/help/origin/origin/manually-uninstalling-origin/

 

But in all likelihood, you'll need to contact EA customer support.  Someone on that end can look at your account and see whether the codes for your packs are still active.  If they're being blocked, that would explain exactly what you're seeing.  There's no other way to find out besides talking to a support rep though; Origin won't display that information.

 

https://help.ea.com/en/contact-us/

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I don't work for EA. I'm just trying to help fellow players with their games.
Message 2 of 4 (179 Views)

Re: Expansion packs not working 2019

★★★★ Novice

Thank you, I'll give that a try and let you know if it worked.

Message 3 of 4 (169 Views)

Re: Expansion packs not working 2019

★★★★ Novice

I cleared the origin folder and it seemed to help. occasionally the launcher says they are not there but usually repairing the game helps. Thank you very much for your help!

Message 4 of 4 (100 Views)
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