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Re: Expansion pack bought online cannot be installed without uninstalling base game?

by vamppezgirlld
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Original Post

Expansion pack bought online cannot be installed without uninstalling base game?

★★★ Newbie

I just bought the Generations expansion pack a few minutes ago through The Sims 3 website. When i went to download it from Origin, I got an error message telling me I need to uninstall my base game and install it through Origin in order to play my new purchase. However, the Sims 3 base game is already listed in the 'My Games' section of origin and uninstalling any game will mean erasing the town i've been playing in for months,what can i do?

P.S: My base game and all other expansion packs I have are tangible discs.

Message 1 of 4 (155 Views)

Re: Expansion pack bought online cannot be installed without uninstalling base game?

★★★★★ Expert

For this you will need to contact Origin/EA support they will gladly help you whit this problem  https://help.ea.com/en/origin go here press contact as give information press I still need help at the bottom of the page and then press start live chat and you will get a live chat whit an EA agent that will be glad to help you 

 

if this helps pleas give XP to my account thanks

mark this as solution if it solves your question so others will know the answer when they come here 

Message 2 of 4 (149 Views)

Re: Expansion pack bought online cannot be installed without uninstalling base game?

★★★ Newbie

Was this resolved? I'm having the same issue. I chose to uninstall but now I'm reinstalling my games... and the patch is taking forever. 

Message 3 of 4 (140 Views)

Re: Expansion pack bought online cannot be installed without uninstalling base game?

★★★ Newbie

http://sims3.crinrict.com/en/2013/09/dlc-compatibility-alert.html

 

Go here. This helped. But like I said I already uninstalled before I found this Frown

Message 4 of 4 (133 Views)
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