Product: The Sims 4
Which language are you playing the game in? English
How often does the bug occur? Every time (100%)
What is your current game version number? Sims 4
What expansions, game packs, and stuff packs do you have installed? Sims 4 Cats and Dogs
Steps: How can we find the bug ourselves? Don't know, just trying to launch the game.
What happens when the bug occurs? When i launch the Sims 4, my expansion pack does not show up in the game. It also says that it is unowned when i go to the Origin store.
What do you expect to see? I open The Sims 4 and my expansion packs are present and functioning.
Have you installed any customization with the game, e.g. Custom Content or Mods? Never used.
Did this issue appear after a specific patch or change you made to your system? Neutral/Not Sure
I would really love to be able to use my expansion pack again which I purchased almost a year ago. I was able to 'repair' the game one time, about a week ago, and play normally with the expansion pack, but since then I've tried again and it no longer works to resolve the issue. The game is up to date as well. The sims and buildings I've built using this pack are also missing from gameplay.
Do you have another Origin/EA account that you may have the expansion on?
No, I had another account a long time ago but no longer have the login info for the email connected to it. The account in question is the only one I’ve used for the last 2 years, and the only one I’ve bought expansion packs on. I was able to play the expansion on this account a week ago after repairing the game, but that was the only time that solution worked.