Error with Club Format, Black screen, Game Crashing [ Edited ]

[RoseusAmor]

Product: The Sims 4
Platform:PC
Which language are you playing the game in? English
How often does the bug occur? Every time (100%)
What is your current game version number? 1.47.49.1020
What expansions, game packs, and stuff packs do you have installed? All but Get Famous
Steps: How can we find the bug ourselves? I am not sure, it happens at random.
What happens when the bug occurs? The game starts to freeze, then show the wrong format, then blackens and finally crashes to the point I have to restart my computer
What do you expect to see? The game should not be crashing at all and displaying properly. I never had this issue before or issues ever from game.
Have you installed any customization with the game, e.g. Custom Content or Mods? Not now. I've removed them.
Did this issue appear after a specific patch or change you made to your system? Yes
Please describe the patch or change you made. I updated my game to the patch for Get Famous. I had no mods, no cc, no cheats.

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After my game was done updating I started it up and noticed the game would pause and show a loading screen similar to a browser. Then it started skipping and when I opened clubs it showed the format not displaying properly. When I tried to close it, the game froze to where I could not even close the game. When I clicked save, the game went black and I was not able to touch anything on my computer to work. I had to power down my computer by pressing the button itself. I do not have any mods, no cc no cheats.

[crinrict · Accepted solution]

Hi @RoseusAmor

Try resetting your user files as described in the factory reset described in this post: http://answers.ea.com/t5/The-Sims-4/FAQ-Troubleshooting-Steps-amp-Known-Issues/m-p/3621199

You won't loose anything. Just make sure to not delete any files  and make a backup.

After renaming, repair your game by right clicking on the game in Origin.

Try on a new game with nothing added back first (start new game). If it works, put back your save game and try again. If it still works, you can start putting stuff back.

• Options.ini (or just re-set all your settings manually)
• Tray Folder
• Screenshots/Videos/Custom music
• Rest of the save games (leave out slot_00000001.save which is the autosave and no longer needed - if you still have it)
• Custom content like clothing, hair, skins, make up ....
• Mods (one by one, making sure they all still work)

The rest does not need putting back, cause they are mostly cache files that recreate or log files that are not needed for the game.

[crinrict · Accepted solution]

Hi @RoseusAmor

Try resetting your user files as described in the factory reset described in this post: http://answers.ea.com/t5/The-Sims-4/FAQ-Troubleshooting-Steps-amp-Known-Issues/m-p/3621199

You won't loose anything. Just make sure to not delete any files  and make a backup.

After renaming, repair your game by right clicking on the game in Origin.

Try on a new game with nothing added back first (start new game). If it works, put back your save game and try again. If it still works, you can start putting stuff back.

• Options.ini (or just re-set all your settings manually)
• Tray Folder
• Screenshots/Videos/Custom music
• Rest of the save games (leave out slot_00000001.save which is the autosave and no longer needed - if you still have it)
• Custom content like clothing, hair, skins, make up ....
• Mods (one by one, making sure they all still work)

The rest does not need putting back, cause they are mostly cache files that recreate or log files that are not needed for the game.

[RoseusAmor]

Thank you so much! It Worked! I have no problems! Sorry that it took me a while to respond.

[crinrict]

Glad to hear