Error when starting Sims 4

by VanguVegro
Reply

Original Post

Accepted Solution

Error when starting Sims 4

★ Novice

Ever since switching to a new computer, when I try to load Sims 4, I get an error that says it can't start because Origins isn't running - Even when I start the game from the Origins menu rather than from my desktop!

 

[d3382ced:984c6a38:00000000:00000000] is the code mentioned in the error report; hopefully it'll be useful for fixing this problem.

Message 1 of 5 (236 Views)

Accepted Solution

Re: Error when starting Sims 4

Hero

Did you reinstall Origin yet ?

 

Here's more suggestions: http://answers.ea.com/t5/The-Sims-4/Origin-is-not-running-message-d3382ced-984c6a38-00000000/m-p/417...

Good Luck
Crin

Trennlinie

I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game.
Please only contact me via PM when asked to do so.



Important Threads


View in thread

Message 4 of 5 (211 Views)

All Replies

Re: Error when starting Sims 4

Hero (Retired)

@VanguVegro Is your computer a pc or mac? What is the version of your operating system? Is your computer a "new"  computer or a new computer?

Message 2 of 5 (216 Views)

Re: Error when starting Sims 4

★ Novice

It's a PC (Core i5-6600, B150M PRO-VH motherboard, GF GTX 980 4GD5T OC) running Windows 10 (64 Bit) that's less than 2 weeks old.

Message 3 of 5 (208 Views)

Re: Error when starting Sims 4

Hero

Did you reinstall Origin yet ?

 

Here's more suggestions: http://answers.ea.com/t5/The-Sims-4/Origin-is-not-running-message-d3382ced-984c6a38-00000000/m-p/417...

Good Luck
Crin

Trennlinie

I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game.
Please only contact me via PM when asked to do so.



Important Threads


Message 4 of 5 (212 Views)

Re: Error when starting Sims 4

★ Novice

Reinstalling worked, thank you!

Message 5 of 5 (181 Views)