June 2020 - last edited June 2020
Good afternoon,
Solved! Go to Solution.
June 2020
@Fyfy96 That file is part of the 2015 VC++ runtimes, which Origin needs to install properly. It's best to uninstall your current copies, if you have any, and then download new ones from Microsoft. Hit Windows key-i, select Apps, scroll down to Microsoft Visual C++ 2015 Redistributable, click on both the x86 and x64 entries (if you have them), and select Uninstall. You can download new copies here. Be sure to install both the x86 and x64 versions.
https://www.microsoft.com/en-us/download/details.aspx?id=48145
Restart your computer, and try to install Origin again.
June 2020
@Fyfy96 The issue is likely that the version of Origin on your Sims 4 disc is so outdated, it can't even update itself properly. The solution is to do a clean uninstall of Origin, and reinstall the latest version. Please use these guides to clearing Origin's cache and uninstalling it "the hard way" to remove all Origin-related files from your computer.
https://help.ea.com/en-us/help/faq/clear-cache-to-fix-problems-with-your-games/
https://help.ea.com/en-us/help/origin/origin/manually-uninstalling-origin/
Restart your computer, download the full installer, and run it as an admin: right-click on the download and select "Run as administrator." This is a direct download link:
http://download.dm.origin.com/origin/live/OriginSetup.exe
You can then register your Sims 4 code in Origin and download a fully updated version of the game, rather than installing via disc and waiting for Origin to update it.
June 2020 - last edited June 2020
June 2020
@Fyfy96 That file is part of the 2015 VC++ runtimes, which Origin needs to install properly. It's best to uninstall your current copies, if you have any, and then download new ones from Microsoft. Hit Windows key-i, select Apps, scroll down to Microsoft Visual C++ 2015 Redistributable, click on both the x86 and x64 entries (if you have them), and select Uninstall. You can download new copies here. Be sure to install both the x86 and x64 versions.
https://www.microsoft.com/en-us/download/details.aspx?id=48145
Restart your computer, and try to install Origin again.
June 2020
When I went to uninstall the programs I saw that there was no Microsoft Visual C ++ 2015 (x86), I installed it and it already worked, just that program was missing.
Thank you so much for your help.