March 2016 - last edited March 2016 by crinrict
I am having major issues with the installation of my Sims 4 game.
It has no problem downloading, but as soon as it's ready to install I get an error message saying "error the vc++ runtime redistributable package was not installed successfully 1612."
I have tried looking on forums already from various sights with no success.
I have tried chatting with EA customer service agents, but none of them know what the hell they're doing.
I have tried reinstalling origin multiple different times, and also deleting all the files that comply with it.
Windows is up to date. My drivers are up to date.
I have tried reinstalling the Microsoft Visual c++ files from the microsoft website and that didn't work.
I tried going into the program files, origin games, sims 4, installer, vc, and repairing/reinstalling those. That didn't work either.
I ran CCleaner.
I have tried everything that was suggested and nothing works!
I am extremely frustrated with this.
I have included my system information and DxDiag file.
Did you install the 64 bit version for the redistributable ?
Could you test if the 32 bit version works for testing purposes: http://sims4.crinrict.com/en/2015/11/64-bit-is-coming-to-windows-pc/
I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game.
Please only contact me via PM when asked to do so.