Error problem in game [ Edited ]

[oliviahye]

Hi!

Recently, I just added the LIN-Z smart speaker in one of my households without knowing that it would cause my game to possibly become corrupted. An error code came up when I tried to travel somewhere or open a lot. I removed LIN-Z from the household after watching tutorials but the same error message still pops up every time... can anyone help out? 

[kreatora]

@oliviahye

Could you tell exactly what error number is in this information?
For now:
If you have any mods move the mods folder to the desktop.
Delete localthumbcache.package in the game folder (Documents>Electronic Arts>The Sims4 folder). The game will recreate it but without saved errors.
Fix the game in Origin
Origin > Library - right-click on TS4 - option "repair game"

I don't work for EA

[oliviahye]

The error code I got was: 109:678ec460:9e3eb03a 

I will try the other suggestion you gave to see if that fixes it! Thank you.