Error loading saved game

[mizdistraction]

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@dazzle_diva101 wrote:

  I can't place or move objects in build or buy mode, there's a glitch somewhere and it doesn't allow me to place any items (click and place) and everytime I try to build something (like a room) it doesn't plae the walls and/or even lets me place it at all (it just disappears when i click to place items/rooms).  

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im also having that problem as well as the saving issue. it takes me a few tries of going in and out of build mode to finally place an object.

[bbybug]

I've been having nothing but problems with this game since I bought it two days ago. kicking myself for spending the extra $20 to get the premium edition too

[mizdistraction · Accepted solution]

Okay guys. ive finally found a solution. ive tested it, and its worked for my game, hopefully it will work for yours. 

Go to Documents/Electronic Arts/The Sims 4/cache and delete all the cache files. 

then go into the saves folder and delete all of the saves.

Then go into the "scratch" folder within the "saves" folder and delete all the files which had the words "save game" in it.

You will need to create a new game, then save it, exit the game and then relaunch Sims 4.

[dazzle_diva101]

Thank you thank you thank youuuuu! Does this fix the build/buy mode as well as the load a saved game? You rock! I am going to try it and I will post if I have any success.

[EA_Francois]

@deac15

Have you tried the workaround suggested by @mizdistraction ?

[dazzle_diva101]

The steps provided by @mizdistraction worked PERFECTLY. My game saves and loads properly now and the build/buy mode works!!!! Thank you sooooo much, I finally am able to enjoy The Sims 4 like it's supposed to be! Still have glitchy alien babies (graphic errors make them look weird) but besides that, it's PERFECT. Thank you again!!! 😊

[EA_Francois]

Excellent, good to know.

@deac15  can you try the workaround @mizdistraction suggested? If it solves your issue, be sure to click the "Accept as Solution" button and to click the "XP" button to reward her efforts.

[EuphorialQueen]

Just so I understand. By deleting all the files related to saves those saves are no longer available. And the only solution is to start fresh? I have been fortunate not to have this issue. Just want to confirm before I share with my forum members. Than you all in advance for finding solutions to game issues.

[crinrict]

I was wondering that too @mizdistraction 

EDIT: Also if someone has a pic of the error message. That be great to have for a blog post.

[mizdistraction]

About having to start off fresh or not, I have no clue. This was the solution I got after talking to someone on the help chat thing. It took HOURS for them to finally get back with me. So I took what I could get.