October 2014
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Install Date: 10/27/2014
16:54:29 Started logging
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16:54:29 Install Location: G:\Program Files(x86)\Origin Games\The Sims 4\
16:54:29 Install Locale: en_US
16:54:29 Initialized installation config.
16:54:29 CommandLine: install -locale en_US -installPath "G:\Program Files(x86)\Origin Games\The Sims 4\" -autologging -startmenuIcon=1 -desktopIcon=1
16:54:29 EAInstaller version: 4.02.00.00
16:54:29 Original System Version (6.1.7601)
16:54:29 Launching System Version (6.1)
16:54:29 Touchup not running under compatibility mode
16:54:29 OS: Microsoft Windows 7 Ultimate Edition
16:54:29 Data reader initialized.
16:54:29 Data reader config: LOCALE = en_US
16:54:29 Data reader config: INSTALL_LOCATION = G:\Program Files(x86)\Origin Games\The Sims 4\
16:54:29 Data reader config: INSTALL_LOCATION_DOUBLE_BACKSLASH = G:\Program Files(x86)\Origin Games\The Sims 4
16:54:29 Data reader config: CREATE_DESKTOP_ICON = 1
16:54:29 Data reader config: CREATE_STARTMENU_ICON = 1
16:54:29 Data reader config: 32BIT = 0
16:54:29 Data reader config: 64BIT = 1
16:54:29 Processing EAIN file 'G:\Program Files (x86)\Origin Games\The Sims 4\__Installer\Touchup.dat'.
16:54:29 Installation registry missing. Game not yet installed.
16:54:29 (Config)Studio: Maxis
16:54:29 (Config)Game Name: The Sims 4
16:54:29 (Config)Display Game Name: The Sims™ 4
16:54:29 (Config)Updating ForceUninstallAllFiles to: 0
16:54:29 (Config)Updating ForceUninstallAllFiles to: 1
16:54:29 EAI data version: 4.02.00.00
16:54:29 The EAI build_guid is 86c083532ad748f6a0d5ff66a8cdd5fc
16:54:29 Start redistributables install phase
16:54:29 Started VC++ Runtime 12.0.21005.01 Install Phase
16:54:29 Installing VC2013 version: 12.0.21005.01
16:54:29 Installed VC2013 version: 12.0.21005.01
16:54:29 Newer VC++ Installed
16:54:29 Installing VC2013 version: 12.0.21005.01
16:54:29 Newer VC++ Installed
16:54:29 x86 12.0.21005.01 runtime already installed.
16:54:29 x64 12.0.21005.01 runtime already installed
16:54:29 Finished VC++ Runtime 12.0.21005.01 Install Phase
16:54:29 Started Custom Component Install Phase for: vp6install.exe
16:54:29 Launching process:
Command: "G:\Program Files(x86)\Origin Games\The Sims 4\__Installer\vp6\vp6install.exe"
Working directory: G:\Program Files(x86)\Origin Games\The Sims 4\__Installer\vp6\
16:54:29 ERROR: Unable to launch process! (Error code: 267)
16:54:29 ERROR: The executable appears to be missing!
16:54:29 Error installing vp6install.exe runtime.
16:54:29 Finished Custom Component Install Phase for: vp6install.exe
16:54:29 End of redistributables install phase
16:54:29 Setting up uninstall data ...
16:54:29 ERROR: Failed to copy G:\Program Files(x86)\Origin Games\The Sims 4\__Installer\Cleanup.exe to C:\Program Files (x86)\Common Files\EAInstaller\The Sims 4\Cleanup.exe.
16:54:29 Missing source file: G:\Program Files(x86)\Origin Games\The Sims 4\__Installer\Cleanup.exe.
16:54:29 Failed to install cleanup program
16:54:29 Installer finished with exit code: 2
16:54:29 Shutting down data reader.
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16:54:29 Stopping install logging
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Solved! Go to Solution.
October 2014
The solution was restart the pc, tried to run as admin, went to the __install folder and installed everything, with the same error. Restarted the computer, and it was working fine. Thanks.
October 2014
Try if it works if you start Origin as administrator.
If you installing from disc, start setup.exe as administartor
Good Luck
Crin
I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game.
Please only contact me via PM when asked to do so.
Important Threads
October 2014
The solution was restart the pc, tried to run as admin, went to the __install folder and installed everything, with the same error. Restarted the computer, and it was working fine. Thanks.
October 2014
Thank you for coming back with the solution.
Good Luck
Crin
I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game.
Please only contact me via PM when asked to do so.
Important Threads
October 2014
The problem is with origin, the same solution was used with Titanfall (game trial). Same symptoms, same solution.