Sounds more like an Origin issue but could you post your Computer's DxDiag?
To gather a DxDiag on your computer, please follow the steps here: https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/
You can attach the txt file to your post directly.
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Please only contact me via PM when asked to do so.
Help, I cannot get the latest Sims 4 update, & it's telling me that I can't play the game until it updates, I keep getting Error 196613:0, and the download won't go past 54%, I've tried restarting the download, restarting origin, & restarting my computer, as well as some tips I've seen for this error, but none of what I was seeing, like safe download mode, I could find, want to play the game with my family I created, but can't until it updates, but it won't update
June - last edited June
Uninstall Origin by using Revo (free version) Uninstalling with this program is important because it will delete all traces of Origin from your computer and you don't need to use CCleaner for this purpose.
and install again
Cancel your update - if it is still running
Origin/ Library - right click on TS4 - option "stop update"
Then choose there next option - "repair game"
After this select another option: "check updates"
Safe download mode was removing from Origin by EA
I don't work for EA