Sims 4 Won't Launch

[crinrict]

@charlharv14 under add programs (type that in the windows search bar)

[azusakawa]

- Are you on Mac or PC ?

PC 

- Are you playing the Origin or Steam Version ?

Steam Version
- Please post your DxDiag if on PC (see above)

attached below
- What's your Origin Version ?

Version 10.5.92.46430 - 767326
- What language are you playing the game in ?
English
- What language is your Origin in ?

English
- Is that the exact number your getting or is yours a bit different ?

It is the same exact number

- What security software are you using ?

Window defender Only

PLEASE HELP ME, I just bought a new PC a few months ago and bought this game yesterday but when i download it, it shows me this instead. I've done all of the guide in this thread and its still show the same result </3 

[MTHEALUNDH99]

As others have experienced in this forum, I am running into this same error.  Sims 4 will not start, and produces the error:

Unable to start:
Initialization error at start up.

135dec40:etc:etc]

I have read several threads on the subject, but the fixes which worked for others have not worked for me.

Windows 10 Pro v 20H2, fully up to date and so are the drivers

I have performed the following:

1.  Verified that CONTROLLED FOLDER ACCESS is turned OFF

2.  Uninstalled Origin, run cccleaner to clean up, rebooted, and reinstalled.

3.  Uninstalled Sims 4, ccleaner, reboot + reinstall

4.  Uninstall Origin AND Sims 4, ccleaner, reboot + reinstall

5.  Start Origin and Sims 4 as administrator

6.  Start Origin and Sims 4 in compatibility mode for Windows 7 and Windows 8

7.  Start Origin and Sims 4 as administrator in compatibility mode for Windows 7 & 8

Dxdiag output attached

Hope you all can help!

EDIT:

I have also completed a repair of the game from within the Origin app.  Still receiving the same error when trying to run the game.

EDIT2:  

If I switch it to run in 32 bit mode, it simply fails to start, without any error message.  Switching it back to 64 bit makes the error return.

[crinrict]

@MTHEALUNDH99 Could you post the full error number ?

[MTHEALUNDH99]

I would, but now it is not erroring at all, just returning to the Origin app.

I thought the rest of the error was just the computer MAC address?

I guess I will remove and re-install the game, again, to see if it generates the error again.  This is very frustrating.  It is essentially a clean built computer as well, as of a few weeks ago, with nothing else really installed on it.

[MTHEALUNDH99]

Ok, reinstall and now the error is back:

Unable to start:

Initialization error at start up.

[135dec40:3fbbecd0:00000064:00000000]

[crinrict]

@MTHEALUNDH99 This part of the message seems important: 135dec40:3fbbecd0

I'm not exactly sure what means what but I merged your post with the main thread on this error code.

Could you try reinstalling all VC++ redistributables or repair them.

[MTHEALUNDH99]

I did do that, but it was very early on.  On several of the origin/sims4 reinstalls, I went ahead and removed the vc runtimes as well, and let the reinstaller put them back on.

But I will remove them, run ccleaner, reboot, reinstall, and try again.

Another symptom I get is that when Origin is busy doing anything, like installing (a ton of addons) or repairing the game, it runs the CPU at 100% and grinds to a halt.  It is an underpowered machine, but it kills it.

[MTHEALUNDH99]

Ok, 2010, 2013, and 2015-2019 runtimes (x86+x64) removed and re-installed.

Same error.

I think you are referring to this thread, correct?   https://answers.ea.com/t5/Technical-Issues-PC/Error-code-135dec40-3fbbecd0-00000064-00000000/m-p/971...

I'll start reading that one.

[MTHEALUNDH99]

@crinrict Ok, all done reading through this thread now, have a couple of things to try. Will report back.