initialzation error at start up [135dec40:3fbbecd0:00000064:00000000]

[forestmanager]

installed orgin today and sims 4 to a brand new laptop with Norton 360

OS Name Microsoft Windows 10 Pro
System Model VivoBook_ASUSLaptop X509BA_M509BA
Processor AMD A9-9425 RADEON R5, 5 COMPUTE CORES 2C+3G, 3100 Mhz, 2 Core(s), 2 Logical Processor(s)

Installed Physical Memory (RAM) 20.0 GB

initialzation error [135dec40:3fbbecd0:00000064:00000000] every time i start up sims 4

any help would be useful 

[janaxlwd]

bist du deutsch? könntest du mir evtl. helfen? (

[winniesweet]

Product: The Sims 4
Platform:PC
Which language are you playing the game in? 中文（繁體）
How often does the bug occur? Every time (100%)
What is your current game version number? 1.69
What expansions, game packs, and stuff packs do you have installed? ALL
Steps: How can we find the bug ourselves? sims 4 error code 135dec40:3fbbecd0 game won't open
What happens when the bug occurs? GAME is not running
What do you expect to see? my game start running?
Have you installed any customization with the game, e.g. Custom Content or Mods? Not now. I've removed them.
Did this issue appear after a specific patch or change you made to your system? Neutral/Not Sure 

‌

sims 4 error code 135dec40:3fbbecd0 game won't open

[crinrict]

@janaxlwd For German, please use the German forum here: https://answers.ea.com/t5/Die-Sims-4/bd-p/Die-Sims-4-DE

@winniesweet I merged your post. There's a few suggestions in this thread you can try.

[me3vguzh1uv4]

@sn_konvur hey, I got the same problem but i fixed it in 2min. Just go to this link 

(removed link, no 3 part webbsites) - Atic 

[sn_konvur]

@me3vguzh1uv4 can u send a pic for what have that in this link? :/ i was cant open this link,

"Access denied to host doc-34-5o-drive-data-export.googleusercontent.com You are not authorized to view this page.
HTTP ERROR 403"

[willylimy]

How to fix sims 4 [135dec40:3fbbecd0:00000064:00000000] Please help me to fix it

[willylimy]

how to fix sims 4 with error code

(135dec40:3fbbecd0:00000064:00000000)

[crinrict]

@willylimy Have you tried the suggestions in this thread ?

[willylimy]

@crinrictyes. can i have, to fix sims 4 with error code

(135dec40:3fbbecd0:00000064:00000000