135dec40:3fbbecd0:00000064:00000000

[crinrict]

@ronald_bro404 you're not using any technical preview version of Origin right ?

It might be an Origin issue or steam that EA will need to fix so for now, if everyone could provide all info I asked here: https://answers.ea.com/t5/Technical-Issues-PC/Error-code-135dec40-3fbbecd0-00000064-00000000/m-p/980... that'd be great.

[2276165]

english

exacly the same error type in here i hope you find a way to fix it soon

another thing i can play legeacy edition sims 4 without problem its just for sims 64 bit i hope this would be helpful

Config.log

[habkasabka]

Hi!

I just bought The Sims 4 on Origin (on PC) but when I downloaded the game and tried running it I got this error code: 135dec40:3fbbecd0:00000064:00000000. I tried to find solutions on google but I tried just about everything. I reinstalled the game and origin, checked if it's not getting blocked through firewall or if it's on the same drive.

I also tried to start the game as an admin and nothing works. I highly doubt it's a computer issue such as not meeting the minimum requirements because my much older (and not gaming) laptop did not have this problem.

I'd appreciate if anyone could help me with this. 

[Nayru_4]

Same error here.

I'm playing in french.

- Are you on Mac or PC ? PC

- Are you playing the Origin or Steam Version ? Origin version
- What's your Origin Version ? Last one
- What language are you playing the game in ? French
- What language is your Origin in ? French
- Is that the exact number your getting or is yours a bit different ? Exactly the same

- What security software are you using ? Avira

Config.log

[crinrict]

Have any of you tried a game repair yet ?

Try multiple times.

For Origin

1. Close the game
2. Right-Click on the game in the origin library
3. Choose Repair game

For Steam:

1. Close the game
2. Right Click on the game in your library
3. Choose Properties
4. Choose tab Local Files
5. Press Verify Integrity of Game Files

[Nayru_4]

I tried :

- Repair Sims / Origin

- Reinstall Sims / Origin (difficult method after ccleaner, regedit...) 3 times (change folder D:/ to C:/)

- Change ransomware protection

- Run as admin / without antivirus / defender

- Change Origin location french/english and Sims langage french/english

But nothing works

[sclina]

@crinrictHere is my DxDiag file, sadly I couldn't get errors including Sims 4 to show up.

[2276165]

@sclina guys i dont belivet i just fix all the error first i download all the vasual ++ all version and also Net.framework last version if you have vasual aready make sure you Repair all of them it most be cuz of Your System 32 or wow64 im pretty sure this error cuz of Dll just work on your dll and vasual i dont remember what did i do i did alot of thing last thing i did was Dll fixing and there is AI all run time in once donwnload this also





https://media.computerbase.de/s/vgYOl0sArta8QbFF1DNQww/1606810154/download/758/aio-runtimes_v2.5.0.e...







i hope your problem will be fix sorry for bad english

[sclina]

@2276165  Thank you! Repairing my Visual C++ files 2012-2019 fixed it and my game is running again!

[crinrict]

@sclina and none of you got any dll errors ever ? Just the initialization error ? There were def none in your DxDiag.

Glad it's fixing the issue though