When I try to open my saved games, it tells me that the game failed to load and that an error code occurred. The error that appears is the 132:d2257d11:c2711439. I’ve tried to relaunched the game many times, and to fix it with origin, but it still happen. This started happening after the last update for the Star Wars game pack. I play in a MacBook Air and it worked perfectly until now. Please if someone can help me, it would be awesome!!
@Han2807 Can you load none of the families in your hood or only is only a specific neighborhood affected ?
Do you have any lastException files in your documents folder ?
If so, please copy/paste the content to a post.
Good Luck Crin
I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game. Please only contact me via PM when asked to do so.
@crinrict so I have 5 files of lastException in my documents folder. The error just happens with the main family that I use to play. I tried to play with other families in the same neighborhood and they work perfectly! Idk if any of my cc is causing this problem. However, when I try to play with other saved families in a new game, it works perfectly.
@Han2807 It's probably something about the house. The LastException might have a hint.
Can you close the game, delete the ones you have now, start game, trigger error and check if there's a new file. If so, open it with a text editor and copy the content, then paste it into a post here.
Good Luck Crin
I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game. Please only contact me via PM when asked to do so.
<?xml version="1.0" ?><root> <report><version>2</version><sessionid>9654cc846635d93c5f6cc97b</sessionid><type>desync</type><sku>ea.maxis.sims4.15.mac</sku><createtime>2020-09-24 13:18:43</createtime><buildsignature>Local.Unknown.Unknown.1.66.139.1220-1.200.000.464.Release</buildsignature><categoryid>__init__.py:247</categoryid><desyncid>9654cc846635d93c5f6cc97b</desyncid><systemconfig/><screenshot/><desyncdata>Exception raised while processing zone spin up sequence: 'get_joint_transform_from_rig: Joint name [(null)] was not found in the specified rig [f88c8d043bef1148.8eaf13de]. JointNameHash [0xf474a36b]().' (KeyError: 'get_joint_transform_from_rig: Joint name [(null)] was not found in the specified rig [f88c8d043bef1148.8eaf13de]. JointNameHash [0xf474a36b]().') Traceback (most recent call last): File "T:\InGame\Gameplay\Scripts\Server\areaserver.py", line 117, in wrapped File "T:\InGame\Gameplay\Scripts\Server\areaserver.py", line 113, in finally_wrap File "T:\InGame\Gameplay\Scripts\Core\sims4\utils.py", line 157, in wrapper File "T:\InGame\Gameplay\Scripts\Core\sims4\utils.py", line 175, in wrapper File "T:\InGame\Gameplay\Scripts\Server\areaserver.py", line 365, in c_api_client_connect File "T:\InGame\Gameplay\Scripts\Server\zone.py", line 564, in do_zone_spin_up File "T:\InGame\Gameplay\Scripts\Server\zone_spin_up_service.py", line 1496, in update File "T:\InGame\Gameplay\Scripts\Server\zone_spin_up_service.py", line 188, in on_enter File "T:\InGame\Gameplay\Scripts\Server\routing\portals\portal_component.py", line 143, in finalize_portals File "T:\InGame\Gameplay\Scripts\Server\routing\portals\portal_component.py", line 151, in _refresh_portals File "T:\InGame\Gameplay\Scripts\Server\routing\portals\portal_component.py", line 269, in _add_portals File "T:\InGame\Gameplay\Scripts\Server\routing\portals\portal_component.py", line 288, in _add_portal_internal File "T:\InGame\Gameplay\Scripts\Server\routing\portals\portal_data.py", line 447, in get_portal_instances File "T:\InGame\Gameplay\Scripts\Server\routing\portals\portal_data_animation.py", line 70, in get_portal_locations File "T:\InGame\Gameplay\Scripts\Server\routing\portals\portal_data_animation.py", line 44, in _get_arb File "T:\InGame\Gameplay\Scripts\Server\animation\asm.py", line 1140, in set_actor File "T:\InGame\Gameplay\Scripts\Core\caches.py", line 131, in wrapper File "T:\InGame\Gameplay\Scripts\Server\objects\base_object.py", line 747, in get_anim_overrides File "T:\InGame\Gameplay\Scripts\Server\objects\script_object.py", line 1384, in _anim_overrides_internal File "T:\InGame\Gameplay\Scripts\Server\objects\slots.py", line 113, in get_surface_height_parameter_for_object File "T:\InGame\Gameplay\Scripts\Server\objects\slots.py", line 291, in position File "T:\InGame\Gameplay\Scripts\Server\objects\slots.py", line 284, in transform File "T:\InGame\Gameplay\Scripts\Server\objects\slots.py", line 276, in location File "T:\InGame\Gameplay\Scripts\Core\native\animation\__init__.py", line 247, in get_joint_transform_from_rig KeyError: 'get_joint_transform_from_rig: Joint name [(null)] was not found in the specified rig [f88c8d043bef1148.8eaf13de]. JointNameHash [0xf474a36b]().'rtim=0 Client Session Time: 64.05 Num Save Errors: 0 Num Load Errors: 0 Current Game State: 0x96d01090 Origin Version: 10,5,84,43866 Modded: True SystemInfo: Mac OS X Version 10.15.6 (Build 19G2021) GPU: Intel HD Graphics 6000 macOS Metal driver 0.0.0.0 </desyncdata></report> </root>
@Han2807 i see your game is modded. have you tried without mods ?
Do you have any cc furniture in that house ?
Good Luck Crin
I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game. Please only contact me via PM when asked to do so.
@crinrict Yes, I have cc furniture in that house, and I also tried it without the cc and it works perfectly. But I have tried the same cc in other another game save and until now they are working fine.
@Han2807 Maybe it's some kind of combination that's making it not work in that particular save. It's hard to tell from the LE what it is. Maybe try them room by room to narrow down which one is causing it.
Good Luck Crin
I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game. Please only contact me via PM when asked to do so.
