July 2020 - last edited July 2020 by EA_Cade
I load my game and get to the city and as I try to press play an error code811 says I need to try and relaunch but that doesn’t work and it stays on loading screen forever please help
July 2020
Good Luck
Crin
I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game.
Please only contact me via PM when asked to do so.
Important Threads
July 2020
Hello,
I have a new problem with my game.
I can't open any of my families, here is the error code that is showing when I try to: error code 811. I tried to follow the "troubleshooting steps" this website is proposing and it seems like it's one of my save files that is causing the issue. It's weird because before I changed computers, I used to save my files on and reupload my game and everything worked perfectly. Now that I changed, it seems like one of my save files is problematic. Can you help me ? Thanks !
July 2020
Good Luck
Crin
I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game.
Please only contact me via PM when asked to do so.
Important Threads
August 2020
Yes, I usually use mods/cc with my game but when I reinstalled it, I removed them completely, that's why I know that they are not the cause of my problem.
August 2020 - last edited August 2020
@SwordOfLea It's possible that the save got corrupted.
To be sure: The same save works on one computer but not on the other ?
Did you delete the localthumbcahce file after removing mods ?
Good Luck
Crin
I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game.
Please only contact me via PM when asked to do so.
Important Threads
August 2020
Yes exactly. I was facing problems with my last computer and I made the process of saving my save files and reinstalling it right after and everything was fine. However, now that I changed, there is a problem.
No, I didn't know I had to delete this file after removing my mods...
August 2020
Would you mind sending me your save ? Instructions in my signature
Good Luck
Crin
I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game.
Please only contact me via PM when asked to do so.
Important Threads
February 2021
Hey I've been having the same problem, haven't played sims in a long while, so downloaded origin and sims 4 again had to also download the legacy edition, I read through a lot of feeds and copied and pasted my original saves and tray, I've never used any additional mods or custom things within it. Every time I try to access my households it comes up with 'The game failed to load. Error code: 811 It is recommended that you relaunch the game'. I have reset to factory settings and started a new game and it works fine but when I put my saved game in it still has the error.
February 2021
Hello @sara123485
Would you be willing to share your affected save(s)? If so, instructions on how to share files are here:
https://answers.ea.com/t5/Bug-Reports/INFORMATION-How-to-Send-User-Files-to-The-Sims-4-Team/m-p/6065...
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