Error Code 123:9b06bb4d [ Edited ]

[simplyymaz]

Product: The Sims 4
Platform:PC
Which language are you playing the game in? English
How often does the bug occur? Every time (100%)
What is your current game version number? 1.71.86.1020
What expansions, game packs, and stuff packs do you have installed? cats & dogs, city living
Steps: How can we find the bug ourselves? the city living pack just doesn't load
What happens when the bug occurs? every time i try to use any item from city living my game crashes and deletes it.
What do you expect to see? i expect to be able to use the city living items
Have you installed any customization with the game, e.g. Custom Content or Mods? Not now. I've removed them.
Did this issue appear after a specific patch or change you made to your system? Neutral/Not Sure 

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attached a file with the error that shows up when i want to play on city living or use city living items. 

Edit By Crinrict: Adjusted Title, Added Base Game Version Number

[simplyymaz · Accepted solution]

No! I am fine now ! thankyou

[crinrict]

Try resetting your user files as described in the factory reset described in this post: http://answers.ea.com/t5/The-Sims-4/FAQ-Troubleshooting-Steps-amp-Known-Issues/m-p/3621199

You won't loose anything. Just make sure to not delete any files  and make a backup.

After renaming, repair your game by right clicking on the game in Origin.

Try on a new game with nothing added back first (start new game). If it works, put back your save game and try again. If it still works, you can start putting stuff back.

• Options.ini (or just re-set all your settings manually)
• Tray Folder
• Screenshots/Videos/Custom music
• Rest of the save games (leave out slot_00000001.save which is the autosave and no longer needed - if you still have it)
• Custom content like clothing, hair, skins, make up ....
• ConfigOverride, if you have your own configuration files.
• Mods (one by one, making sure they all still work)

The rest does not need putting back, cause they are mostly cache files that recreate or log files that are not needed for the game.

[SimGuruRitzy]

Hello @simplyymaz 

If you are still seeing this error (without mods) and are willing to share save files, instructions are here:
https://answers.ea.com/t5/Bug-Reports/INFORMATION-How-to-Send-User-Files-to-The-Sims-4-Team/m-p/6065...

[crinrict]

@simplyymaz Are you still having issues with this error code ?

[simplyymaz · Accepted solution]

No! I am fine now ! thankyou

[crinrict]

@simplyymaz Great. Thanks for getting back to me