Re: Error 111:38f95fdc:878fceae

by Feonar
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Original Post

Error 111:38f95fdc:878fceae

[ Edited ]
★★ Novice

I updated Sims 4 this evening and now my game is failing to load every time. I get the error code: 111:38f95fdc:878fceae and no matter what i do I cant get back to my game. I have deleted all mods and cc and still get this error code. I've also tried to repair the game and still no success. Please help!!!!

Message 1 of 7 (643 Views)

Re: Error 111:38f95fdc:878fceae

Hero

HI @Brittney14 

 

Try resetting your user files as described in the factory reset described in this post: http://answers.ea.com/t5/The-Sims-4/FAQ-Troubleshooting-Steps-amp-Known-Issues/m-p/3621199

 

You won't loose anything. Just make sure to not delete any files  and make a backup.

 

After renaming, repair your game by right clicking on the game in Origin.

 

Try on a new game with nothing added back first (start new game). If it works, put back your save game and try again. If it still works, you can start putting stuff back.

 

  • Options.ini (or just re-set all your settings manually)
  • Tray Folder
  • Screenshots/Videos/Custom music
  • Rest of the save games (leave out slot_00000001.save which is the autosave and no longer needed - if you still have it)
  • Custom content like clothing, hair, skins, make up ....
  • Mods (one by one, making sure they all still work)

The rest does not need putting back, cause they are mostly cache files that recreate or log files that are not needed for the game.

Good Luck
Crin

Trennlinie

I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game.
Please only contact me via PM when asked to do so.



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Message 2 of 7 (588 Views)

Re: Error 111:38f95fdc:878fceae

★★ Novice

Can I save the back up to my desktop?

Message 3 of 7 (565 Views)

Re: Error 111:38f95fdc:878fceae

Hero
@Brittney14 Are you familiar with copying around files and stuff ? If not, try get someone to help you out.

You just copy the files to either your desktop or some other place for savekeeping

Good Luck
Crin

Trennlinie

I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game.
Please only contact me via PM when asked to do so.



Important Threads


Message 4 of 7 (539 Views)

Re: Error 111:38f95fdc:878fceae

★★ Novice

I planed on just right clicking copy on the sims 4 file and then past onto the desktop, i can copy it that way right?

Message 5 of 7 (527 Views)

Re: Error 111:38f95fdc:878fceae

Hero
@Brittney14 Sure

Good Luck
Crin

Trennlinie

I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game.
Please only contact me via PM when asked to do so.



Important Threads


Message 6 of 7 (507 Views)

Re: Error 111:38f95fdc:878fceae

[ Edited ]
★★★★ Novice

Hi! I had exact the same problem. And I've found partial solution: you can gain back your sims and their furniture.

 

You need to move out family that you can't load. On moving out choose option not to sell furniture. Move in some other lot. Your sims shall be in same state you saved them and objects from their previous lot shall be in family inventory. At this point you can move this family back to their previous home. It's kinda tense that you need to place furniture where it should be. But I have no other solution at this moment.

 

Idea of selling lot with furniture and then buy it back doesn't work. Seem obvious at this point that problem is objects or their placing at the lot.

 

Also I think you can restore your "Documents\Electronis Arts\The Sims 4" folder before this steps. (May be except Mods. Cause I don't use mods and I didn't touch that folder before this actions. And it worked for me.)

 

Best regards.

Message 7 of 7 (487 Views)