Error code 102:e0b0ddcd:f0679826

[cat83393]

Every time I try to do something with the new jungle adventure pack I keep getting this error.

[CMeki · Accepted solution]

Thanks @EA_David for moving it over here!

@cat83393

If you still have the problem, I might have some easier step-by-step instructions if you're unsure of how to properly do what Crinrict is suggesting. The player asking for help in the other thread indicated that they knew about troubleshooting methods which is why they're not explained in that other thread

First,

If you have mods/cc in your game, remove all of them to see if the game works better.
For example, move the mods folder from C:\Users\Username\Documents\Electronic Arts\The Sims 4 to your Desktop and start the game.

If that is not enough,

Reset your files to factory settings:

Spoiler

• Make a backup; copy your The Sims 4-folder from C:\Users\Username\Documents\Electronic Arts to an external drive or somewhere else on your computer, for example your desktop.
• Rename the The Sims 4-folder in C:\Users\Username\Documents\Electronic Arts to The Sims 4_backup
• Start the game, make a new save, and see if the error is gone. 
  (The game will have created a new The Sims 4-folder in your documents, this is supposed to happen)
  
  
  • If yes, continue
  • If no, post a reply telling us the error is still there
• Start putting folders back in the new The Sims 4-folder. Observe! After every file/folder, start the game and make sure it still works, before putting in the next one.
  • Options.ini - your game settings
  • Saves - your old saves. The sub-folders are not needed. If putting these back causes problem, try putting one back at a time.
  • Screenshots
  • Custom music - if you have any
  • Tray - your library objects; like lots, rooms and sims
  • Mods - your mods and cc, might cause problems when putting back

If putting back one of the folders was problematic and you did not work it out, please post a reply and we'll see if we can find what your problem is!

Source: https://help.ea.com/en-us/help/the-sims/the-sims-4/backing-up-and-resetting-the-sims-4/

Please tell us if none of it worked.

[EA_David]

@cat83393 Hey, sorry this post was missed before, it's been moved to the appropriate Sims 4 page. 

Do you still have this issue today or have you been able to play? 

Edit: Removing link, I'd posted the wrong one. Thanks @CMeki, and a remember to keep your clipboard neat, folks.

Cheers. 

[CMeki · Accepted solution]

Thanks @EA_David for moving it over here!

@cat83393

If you still have the problem, I might have some easier step-by-step instructions if you're unsure of how to properly do what Crinrict is suggesting. The player asking for help in the other thread indicated that they knew about troubleshooting methods which is why they're not explained in that other thread

First,

If you have mods/cc in your game, remove all of them to see if the game works better.
For example, move the mods folder from C:\Users\Username\Documents\Electronic Arts\The Sims 4 to your Desktop and start the game.

If that is not enough,

Reset your files to factory settings:

Spoiler

• Make a backup; copy your The Sims 4-folder from C:\Users\Username\Documents\Electronic Arts to an external drive or somewhere else on your computer, for example your desktop.
• Rename the The Sims 4-folder in C:\Users\Username\Documents\Electronic Arts to The Sims 4_backup
• Start the game, make a new save, and see if the error is gone. 
  (The game will have created a new The Sims 4-folder in your documents, this is supposed to happen)
  
  
  • If yes, continue
  • If no, post a reply telling us the error is still there
• Start putting folders back in the new The Sims 4-folder. Observe! After every file/folder, start the game and make sure it still works, before putting in the next one.
  • Options.ini - your game settings
  • Saves - your old saves. The sub-folders are not needed. If putting these back causes problem, try putting one back at a time.
  • Screenshots
  • Custom music - if you have any
  • Tray - your library objects; like lots, rooms and sims
  • Mods - your mods and cc, might cause problems when putting back

If putting back one of the folders was problematic and you did not work it out, please post a reply and we'll see if we can find what your problem is!

Source: https://help.ea.com/en-us/help/the-sims/the-sims-4/backing-up-and-resetting-the-sims-4/

Please tell us if none of it worked.

[cat83393]

I got some support from twitter and he helped me

[asiaoasis]

I'm getting the same error code and I've tried everything! I uninstalled the game, I've taken out my mods folder, repaired the game, I press on a household and it loads for a bit but takes me back to the select world screen where you can choose which household you want to play.

[CMeki]

@asiaoasis

Did you reset your files as instructed above?

Reset your files to factory settings

• Make a backup; copy your The Sims 4-folder from C:\Users\Username\Documents\Electronic Arts to an external drive or somewhere else on your computer, for example your desktop.
• Rename the The Sims 4-folder in C:\Users\Username\Documents\Electronic Arts to The Sims 4_backup
• Start the game, make a new save, and see if the error is gone. 
  (The game will have created a new The Sims 4-folder in your documents, this is supposed to happen)
  
  
  • If yes, continue
  • If no, post a reply telling us the error is still there
• Start putting folders back in the new The Sims 4-folder. Observe! After every file/folder, start the game and make sure it still works, before putting in the next one.
  • Options.ini - your game settings
  • Saves - your old saves. The sub-folders are not needed. If putting these back causes problem, try putting one back at a time.
  • Screenshots
  • Custom music - if you have any
  • Tray - your library objects; like lots, rooms and sims
  • Mods - your mods and cc, might cause problems when putting back

If putting back one of the folders was problematic and you did not work it out, please post a reply and we'll see if we can find what your problem is!

Source: https://help.ea.com/en-us/help/the-sims/the-sims-4/backing-up-and-resetting-the-sims-4/

Good Luck!

[heartlesswitch]

I tried to repair the game, restart my game (And computer) but it didn't worked, I don't understand what happened, it had been working properly until yesterday. The message, appears only when starting a new game (Specifically, when entering the domestic unit on a new game) On the games I already had, I'm just sent back to the same page, but without the message 

[crinrict]

Hi @heartlesswitch

are you using custom content or mods in your game ?

a lot of custom content/mods is outdated and needs updating.

Try removing everything and see if it then loads.

If it does, narrow down which one it could be,

Here's a list: http://forums.thesims.com/en_US/discussion/941998/broken-updated-mods-seasons-june-2018-patch

[heartlesswitch]

Thanks! It was the MC command center!

[paradisecat502]

if i remove it,will it work?