EA server errors causing Sims 3 launcher log-in issues [ Edited ]

[FurryOldGuyJeans]

Starting two days ago the Sims 3 launcher app has displayed an error page as part of the launcher app instead of the normal log-in webpage:

I am unable to download any new Sims 3 store content I have SimPoints purchased, the launcher keeps putting up a dialog that shows I need to log into my EA/Sims 3 member account to download the content.  I enter my email address and my password and the dialog is redisplayed.  I am not logged in.

This is not an issue I can solve on my PC, it is an EA/Sims 3 server error that has happened before.  The resolution of the issue before took several days, someone at EA did something to their server to reset it properly.  Clearly this needs to happen again.

The game still works, when first launched the game takes extra time to properly log me into my account, but it happens.  There are no technical problems that I have observed when playing the game.  The sole issue I have is trying to install newly acquired game content that requires the Sims 3 launcher app to let me log into my account.  At this time that is not possible.

[roberta591 · Accepted solution]

@FurryOldGuyJeans   I'm assuming your playing on a pc. Here's what you should try - open the Edge browser (even if you don't use it). click the three dots in the upper right (...). Click settings. Click privacy, search, and services. In the clear browser data now - click choose what to clear. Click clear browser data for Internet Explorer mode. close Edge - try game.

[puzzlezaddict]

@FurryOldGuyJeans  I successfully signed in just now, and the launcher loaded as normal, so if this was an EA issue, it's been resolved.  Please test again, and if you still can't login, clear Edge's Internet Explorer data.  Even if you don't use it, the launcher does for some purposes.  Instructions are at the bottom of this article:

https://support.microsoft.com/en-us/microsoft-edge/view-and-delete-browser-history-in-microsoft-edge...

[FurryOldGuyJeans]

I continue to get "the website cannot display the page" error page in the launcher app frame.

I even tried a full game repair via the EA App.  Ouch!  That was a major download!  Still have the frame error page.

[roberta591 · Accepted solution]

@FurryOldGuyJeans   I'm assuming your playing on a pc. Here's what you should try - open the Edge browser (even if you don't use it). click the three dots in the upper right (...). Click settings. Click privacy, search, and services. In the clear browser data now - click choose what to clear. Click clear browser data for Internet Explorer mode. close Edge - try game.

[FurryOldGuyJeans]

I had been clearing my browser cache in FireFox, Edge and IE repeatedly.  Still no joy with not getting the error page.

Did a repair on my game installation that was years in the making from original game CDs and a couple of digital downloads.  Nope, still error page.

I took a very drastic step of uninstalling the game, renaming the main game files directory in the Documents folder (yes, Win 10 PC), and doing a full reinstall.  Letting the game recreate the data files folder.

The problem persisted!  "The website cannot display the page"  GRRRRRRRR!  50GB of game files downloaded after doing a full reinstall and still problems.

I had rebooted several times during this process, no joy still.

Finally... I cleared the browser caches again and again, rebooted and cleared the browser caches again, and started the game launcher.  I could login, I was logged out.

Started the game to the main menu.  And quit.  Started the game again to main menu, opened the download manager.  I saw (and wrote down) content the game informed me wasn't installed.

Quit the game, opened the launcher, and went to the Sims 3 store and checked my purchase history.  Started the launcher, logged in, downloaded the content I already was authorized  to download, and lo!  Content downloaded and let me install it.

What an adventure, I was already doing what was suggested, and still the launcher glitched.

Well, it isn't now.  I am currently installing new content as I type this.